Senior Project Manager with extensive experience delivering enterprise-scale digital transformation programs, including collaboration platform migrations and SaaS implementations. Proven expertise in leading end-to-end Microsoft 365 transformations, driving user adoption, and integrating enterprise systems to enhance productivity, governance, and operational efficiency.
Led end-to-end PMO setup for a new team with close to 60 plus team members, establishing governance, delivery cadence, reporting frameworks, and decision-making forums from ground zero.
Defined and institutionalized program management standards, including OKRs, RAID management, dependency tracking, and executive dashboards.
Owned portfolio prioritization and capacity planning across multiple parallel initiatives, balancing speed, cost, and risk.
Led end-to-end transformation from legacy collaboration tools to Microsoft 365, improving enterprise communication and productivity.
Delivered large-scale migration programs (mail, files, collaboration) to M365 including Exchange Online, SharePoint Online, and OneDrive.
Drove adoption strategy including training, communications, and usage analytics, increasing active usage of Teams and SharePoint.
Migrated users from Google Workspace to Microsoft 365.
Implemented Teams for enterprise-wide communication and collaboration.
Improved document accessibility and version control across global teams.
Supported program delivery for Salesforce CPQ and CRM modernization with SAP system integration.
Integrated M365 with enterprise SaaS platforms and internal applications.
Enabled automated workflows using Power Platform (Power Automate, Power Apps).
Led delivery of enterprise transformation programs integrating CRM platforms with business operations, focusing on process efficiency and data-driven decision-making
Managed end-to-end project lifecycle, including planning, execution, risk management, and stakeholder reporting across global teams
Established governance frameworks, RAID management, and KPI dashboards, improving delivery predictability and executive visibility
Supported large-scale telecom transformation programs including the launch of Airtel Money, involving OSS/BSS and SAP financial system integration
Coordinated cross-functional teams across network operations, IT, finance, and customer operations, ensuring alignment on program milestones and dependencies.
Contributed to process standardization and documentation, improving operational efficiency and service delivery consistency.
