Anna is a framework-agnostic Agile project manager with over six years of experience. She has worked with over ten startups and enterprise teams and led Agile transformation for three companies. With proven success in defining efficient processes individually for each team, Anna is experienced in Scrum, Kanban, and Shape Up frameworks and works closely with teams to maintain a proper mindset for efficient outcomes.
Increased multiple Scrum teams' efficiency and quality of Agile processes and understanding for teams.
Launched the MVP version of the winners.net review platform.
Provided crisis management, process management, and project rescue for a project that had failed in a month with an external vendor.
Streamlined project management process company level.
Managed company transition from Scrum to Shape Up, which helped with better product outcomes.
V-Mobile
Senior Project Manager
2016 - 2020 (4 years)
Remote
Managed UI/UX design process, took on the very first design project for the company, and kicked off this business line.
Oversaw mobile and web application implementation.
Introduced Agile/Scrum practices and values for multiple scrum teams, since the team was newly gathered.
Facilitated discussions and decision making for projects or new product ideas.
Supported the culture to maintain great minds and act as highly organized and productive teams.
HSBC Armenia
Digital Marketing Specialist
2015 - 2016 (1 year)
Remote
Owned management of the public website and mobile application including content updates, design, and technical enhancements.
Led digital projects implementation including the website mobile adaptive version launch, tag management system, web analytics program activation, and new campaign pages creation.
Maintained digital projects implementation plans including budget and costs optimization.
Executed manual testing for the projects and daily updates.
Communicated with the main stakeholders and support teams.
Analyzed customer satisfaction survey results on regular basis and executing actions for improvement.
Assisted with general marketing activities such as customer communication, administration, and campaign management.
Served as interim Marketing Manager in the absence of full time Marketing Manager.
HSBC Armenia
Business Analyst for Digital Projects/ Direct Sales and Services Specialist
2014 - 2015 (1 year)
Remote
Served as a key member of the mobile banking services implementation team.
Participated in the whole cycle of the project, starting from business requirements discussion.
Executed manual business acceptance testing, directly dealing with developers and other support teams.
Oversaw the content review of Application/Desktop version.
Provided post-production support and live incidents handling.
HSBC Armenia
Contact Centre Senior Agent
2012 - 2014 (2 years)
Remote
Provided customer support and consultancy over the phone on banking services in the scope of phone banking and internet banking services, handling general inquiries and complaints.
Communicated with the customers.
Trained and directed new hires, covering Team Leader responsibilities when needed.
Anticipated negotiations with other departments for more efficiency.
Participated and initiated various projects for operational optimizations .
TradeCloud is a valuable solution for the commodities industry facilitating platform for information exchange, contract negotiation, and business conclusion.
The project encompasses Web solutions, Mobile applications (including iOS and Android), and a chat system for both web and mobile applications.
TradeCloud also offers comprehensive User Experience and User Interface design.
