Mithilesh .

Mithilesh .

Pune, India
Hire Mithilesh . Hire Mithilesh . Hire Mithilesh .

About Me

Salesforce Certified Professional with 5+ years of experience in Salesforce Administration, CRM Operations, Application Support, and Salesforce Development. M. is experienced in providing Level 2 support for Salesforce Sales Cloud and Service Cloud environments, managing user access, troubleshooting production issues, supporting global business users, and ensuring application stability. Skilled in Salesforce configuration, security management, reports and dashboards, Flow automation, data management, integrations, and incident resolution with proven ability to collaborate with business stakeholders and technical teams to resolve escalations and optimize business processes.

Backend

REST APIs

Workflow

JIRA

Other

SLA Management Change Management Workbench Data Migration Data Validation Data Analysis SOAP APIs Production Support Sales cloud Service cloud Salesforce CPQ Visual Studio Code Windows Linux Apex Classes User Management Apex Triggers Lightning Web components VisualForce Incident Management Problem Management Root Cause Analysis

Work history

Sr. Application Engineer (Salesforce)
2021 - 2026 (5 years)
Remote

  • Provide Level 2 (L2) Salesforce application support for business users across Sales Cloud and Service Cloud environments and act as escalation point for complex incidents

  • Configure and maintain custom objects, custom fields, record types, page layouts, validation rules, workflows, approval processes, and Salesforce Flows to automate business processes

  • Create and maintain reports, dashboards, and perform data imports, updates, and migrations using Salesforce Data Loader and Workbench

Salesforce Administration Sales cloud Service cloud Flows Reports and Dashboards Data Loader WorkbenchApex Classes Triggers VisualForceLightning Web components REST APIs SOAP APIs

Education

Education
Salesforce Certified Associate
Education
Salesforce Platform Developer I
Education
Master of Computer Applications (MCA)
Maulana Azad National Institute of Technology (MANIT), Bhopal
2021