Ethelme possesses an investigative mindset, analytical skills and a thinking perspective that supports the investigation of issues in complex product scenarios for clients. She produces detailed, comprehensive and well-structured test solutions to improve testing efficiency, coverage and reliability - ensuring the delivery of predictable, high-quality product releases in highly collaborative, agile and fast-paced environments.
Worked on processes to replace the Siebel CRM with Microsoft Dynamic 365 CRM - providing manual and functional testing expertise and coordinating with process owners, business analysts and IT developers to test and migrate processes in the old CRM to Dynamic 365.
Participated in processes to integrate a new helpdesk platform into the client's system - working closely with other experts from the client side to deliver a high-quality project.
Handled manual and functional testing processes/tasks on the implementation of a new location-based services platform that shows the location of all the client's assets on a map.
