Acted as a subject matter expert in Salesforce/Vlocity application architecture strategy.

Developed and monitored metrics to measure and improve the efficiency of the functional and technical team.

Designed and created data models and data flows to support the application build.

Developed custom solutions and interfaces leveraging the Salesforce/Vlocity platform.

Contributed to guidance in development of Salesforce/Vlocity applications to support business and enterprise strategies.

Modified/enhanced the existing frameworks to meet project requirements.

Analyzed the requirements received in the form of FDS (functional design specifications) for the identified interface objects.

Liaised with the FDS owner to clarify specifications.

Designed and implemented the CRM using Salesforce technology.

Developed an automated billing system on Salesforce which creates millions of invoices to bill.

Created a batch Apex job and maintained the profiles, roles, and org heirarchy on the Salesforce platform.

Create a Visualforce page for the site to help the self-service user to navigate to knowledge articles resulting in less traffic to the call center.