Monitoring the scrum processes and various scrum meetings for clients across a broad range of industries.

Partner closely with other cross-functional departments to work on process problems and challenges that affect customer satisfaction in the implementation of projects.

Facilitate Scrum ceremonies, identify and remove impediments to success, track progress, and recognize opportunities for continuous improvement.

Oversaw end-to-end activities on design, merchandising, marketing, vendor management, and sales.

Created and updated content on multiple websites using WordPress and marketed merchandise through Instagram and Pinterest

Researched and handled SEO tasks for content on multiple websites.

Led Intuit's team in Scrum ceremonies, including sprint planning, backlog grooming, story review and story point estimation, daily standups, sprint reviews and demos, and sprint retrospectives on projects.

Trained new Scrum teams on company-specific Agile training (Scrum/Kanban) methods; coaching them on Scrum values, principles, industry best practices, processes, and tools.

Adapted and improved Intuit's processes to ensure on-time delivery of projects and contributed to team output.

Provided QA and technical support for financial banking products.

Liaised with engineering, professional services, and technical support for the delivery of quality code to data interfaces with a focus on company standards, users needs and experience.

Troubleshot and resolved production issues of products in production and preproduction environments; working with a team supporting over 1600 financial institutions.

Oversaw the setup, maintenance and troubleshooting of servers, networks and all related technologies for LANs and WAN within the company.

Provided tier-II end-user support to IT staff on-location at multiple sites and companies.

Worked on the successful setup of remote desktop installs.

Managed New Regency's network and servers; handling email administration and recovering the network from ILOVEYOU virus.

Provided support to 75-100 users and workstations within the company across local and off-site offices.

Provided support to end-users in the maintenance of software and hardware; ensuring compliance with requirements including change management and disaster recovery.

Managed Expo Power's network consisting of 50 workstations and two servers.

Handled email administration and training of staff on Outlook 2000 within the company.

Escalated complex incidents in a timely manner per Expo Power's support guidelines and procedures.

Worked as a universal agent for ClientLogic; providing support and troubleshooting software and hardware issues across the organization.

Provided extensive customer service to staff within the company; logging, validating and diagnosing customer issues.

Reproduced, documented, and called out technical defects to senior technicians.