Osama has 10+ years of project management know-how in managing the six aspects of a project - anticipating opportunities and issues in managing scope using the right project management applications and tools. He spends significant time communicating with stakeholders to ensure customer satisfaction and maximize the performance of project teams. He handles tasks on the discovery, scheduling, validating, documenting, and delivering of IT projects.
Create the list of backlog items and prioritize them based on the overall strategy and business objectives and making the list accessible and available to all stakeholders.
Prioritizing the needs in terms of product features and align them with the stakeholders' feedback.
Overseeing product development and permanently communicating with the development team for planning, reviewing and refining the requirements.
Offered first-hand support to clients on the project - delivering innovative solutions that saved clients time and money and improved customer experience. Trained support and brand agents to perform self-service on basic issues - reducing L1 tickets by 65%.
Jazz is a Pakistani-based telecom giant with 65 million subscribers. Led a team of integration engineers to deliver a new biometric integration solution for all new sales and change orders on the GSM platform in 2014.
Worked with a team of senior solution architects to deliver the EMC M&R solution for Jazz - integrating the latest telecommunication, IP and IT solutions and delivering consolidated technical and financial reporting on the project.
Education
BSc. Telecommunications
National University of Computer and Emerging Sciences
