Monitor and participate in QA processes and various project meetings for clients across varying industries.

Liaise with cross-functional teams on process problems and challenges affecting the implementation of solutions on projects.

Facilitate QA ceremonies, identify and remove impediments to success, track progress, and recognize opportunities for continuous improvement.

Develop and apply testing processes to different solutions and executed modern QA methodologies across projects.

Track QA metrics, prepare and maintain test plans for use in testing and execute test procedures using varying tools.

Report test results, log defects found and recommend fixes to systems - replicating and verifying fixes in SIT.

Followed defined policies, processes, and procedures to meet quotas and enhance performance across projects.

Provided up-to-date information/reports on QA activities and agent performance - discussing quality issues with supervisors and team leads.

Conducted root cause analysis at the agent level to gauge performance and implement action plans to address quality and operational issues.