Monitoring QA processes/activities and various project meetings for clients across multiple industries.

Partnering with cross-functional departments to work on process problems and challenges affecting customer satisfaction in project implementation.

Facilitating QA ceremonies, identifying and removing impediments to success, tracking progress, and recognizing opportunities for continuous improvement.

Performing manual tests of product backlog items in Azure Dev Ops as specified in the acceptance criteria or business requirements.

Finding and reporting bugs and defects during testing in D365 F&O mostly in inventory management module, procurement & sourcing, product information management, and warehouse management modules.

Developed and applied testing processes to different solutions and executed modern QA methodologies across projects.

Tracked QA metrics, prepared and maintained test plans for use in testing, and executed test procedures using various tools.

Reported test results, logged defects, and recommended fixes to systems, replicating and verifying fixes in SIT.

Performed manual testing and assisted in developing and maintaining desktop procedures and standard work documentation for all related QA activities.

Followed defined policies, processes, and procedures to meet quotas and enhance performance across projects.

Provided up-to-date information/reports on QA activities and agent performance, discussing quality issues with supervisors and team leads.

Conducted root cause analysis at the agent level to gauge performance and implement action plans to address quality and operational issues.