Ethelme T.

Ethelme T.

Dumaguete, Philippines
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About Me

Ethelme is a Manual Tester & Business Systems Analyst with an investigative mindset, analytical skills, and a thinking perspective that supports the investigation of issues in complex product scenarios for clients. She produces detailed, comprehensive, and well-structured test solutions to improve testing efficiency, coverage, and reliability, ensuring the delivery of predictable, high-quality product releases in highly collaborative Agile and fast-paced environments. Skilled in Microsoft D365, Siebel, and web portals, Ethelme has experience working in contact centers, management, customer satisfaction, QA, and customer service.

QA & Testing

Other

Work history

UpStack
UpStack
Manual QA Tester
2022 - Present (3 years)
Remote
  • Monitoring QA processes/activities and various project meetings for clients across multiple industries.

  • Partnering with cross-functional departments to work on process problems and challenges affecting customer satisfaction in project implementation.

  • Facilitating QA ceremonies, identifying and removing impediments to success, tracking progress, and recognizing opportunities for continuous improvement.

Freelance
Freelance
Virtual Assistant | QA Tester
2024 - Present (1 year)
Remote
  • Performing manual tests of product backlog items in Azure Dev Ops as specified in the acceptance criteria or business requirements.

  • Finding and reporting bugs and defects during testing in D365 F&O mostly in inventory management module, procurement & sourcing, product information management, and warehouse management modules.

QA TestingMicrosoft Dynamics 365 for Finance and Operations Manual TestingAzure DevOpsVirtual Work Defect Logging
Lexmark (now part of Xerox)
Lexmark (now part of Xerox)
Manual QA Tester | Business Systems Analyst
2019 - 2025 (6 years)
Cebu, Philippines
  • Developed and applied testing processes to different solutions and executed modern QA methodologies across projects.

  • Tracked QA metrics, prepared and maintained test plans for use in testing, and executed test procedures using various tools.

  • Reported test results, logged defects, and recommended fixes to systems, replicating and verifying fixes in SIT.

  • Performed manual testing and assisted in developing and maintaining desktop procedures and standard work documentation for all related QA activities.

SYKES
SYKES
Customer Service Support & QA Specialist
2014 - 2018 (4 years)
Cebu, Philippines
  • Followed defined policies, processes, and procedures to meet quotas and enhance performance across projects.

  • Provided up-to-date information/reports on QA activities and agent performance, discussing quality issues with supervisors and team leads.

  • Conducted root cause analysis at the agent level to gauge performance and implement action plans to address quality and operational issues.

Showcase

Manual/Functional Tester - Siebel CRM to Dynamic 365 Migration
Manual/Functional Tester - Siebel CRM to Dynamic 365 Migration
  • Performed manual and functional testing expertise to migrate processes from Siebel CRM to Microsoft Dynamics 365 CRM.

  • Collaborated with process owners, business analysts, and IT developers to test and migrate processes.

  • Successfully transitioned processes from the old Siebel CRM to Dynamic 365 CRM.

Manual/Functional Tester - Location-based Services
Manual/Functional Tester - Location-based Services
  • Implemented manual and functional testing processes for a new location-based services platform.

  • The platform displays client assets on a map through location-based services.

  • Focused on testing the complete implementation of the location-based services functionality.

Manual/Functional Tester - Helpdesk
Manual/Functional Tester - Helpdesk
  • Integrated a new helpdesk platform into the client's system.

  • Collaborated with other experts to deliver a high-quality project.

  • Worked closely with stakeholders to ensure a successful integration.

Education

BBA Business Administration & Management
BBA Business Administration & Management
Silliman University - Philippines
1996 - 2000 (4 years)