Ethelme is a Manual Tester & Business Systems Analyst with an investigative mindset, analytical skills, and a thinking perspective that supports the investigation of issues in complex product scenarios for clients. She produces detailed, comprehensive, and well-structured test solutions to improve testing efficiency, coverage, and reliability, ensuring the delivery of predictable, high-quality product releases in highly collaborative Agile and fast-paced environments. Skilled in Microsoft D365, Siebel, and web portals, Ethelme has experience working in contact centers, management, customer satisfaction, QA, and customer service.
Monitoring QA processes/activities and various project meetings for clients across multiple industries.
Partnering with cross-functional departments to work on process problems and challenges affecting customer satisfaction in project implementation.
Facilitating QA ceremonies, identifying and removing impediments to success, tracking progress, and recognizing opportunities for continuous improvement.
Performing manual tests of product backlog items in Azure Dev Ops as specified in the acceptance criteria or business requirements.
Finding and reporting bugs and defects during testing in D365 F&O mostly in inventory management module, procurement & sourcing, product information management, and warehouse management modules.