Ethelme T.

Ethelme T.

Manual QA Tester

Dumaguete, Philippines
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About Me

Ethelme possesses an investigative mindset, analytical skills and a thinking perspective that supports the investigation of issues in complex product scenarios for clients. She produces detailed, comprehensive and well-structured test solutions to improve testing efficiency, coverage and reliability - ensuring the delivery of predictable, high-quality product releases in highly collaborative, agile and fast-paced environments.

Portfolio

Manual/Functional Tester - Siebel CRM to Dynamic 365 Migration
Manual/Functional Tester - Siebel CRM to Dynamic 365 Migration

Worked on processes to replace the Siebel CRM with Microsoft Dynamic 365 CRM - providing manual and functional testing expertise and coordinating with process owners, business analysts and IT developers to test and migrate processes in the old CRM to Dynamic 365.

Manual/Functional Tester - Help Desk to Help Desk Project
Manual/Functional Tester - Help Desk to Help Desk Project

Participated in processes to integrate a new helpdesk platform into the client's system - working closely with other experts from the client side to deliver a high-quality project.

Manual/Functional Tester - Location-based Services Project
Manual/Functional Tester - Location-based Services Project

Handled manual and functional testing processes/tasks on the implementation of a new location-based services platform that shows the location of all the client's assets on a map.

Work history

UpStack
UpStack
Manual QA Engineer
2022 - Present
Remote
  • Monitor and participate in QA processes and various project meetings for clients across varying industries.

  • Liaise with cross-functional teams on process problems and challenges affecting the implementation of solutions on projects.

  • Facilitate QA ceremonies, identify and remove impediments to success, track progress, and recognize opportunities for continuous improvement.

Lexmark Research and Development Corporation
Lexmark Research and Development Corporation
QA Engineer/Business Analyst (Manual / Functional Tester)
2009 - Present (13 years)
Cebu, Philippines
  • Develop and apply testing processes to different solutions and executed modern QA methodologies across projects.

  • Track QA metrics, prepare and maintain test plans for use in testing and execute test procedures using varying tools.

  • Report test results, log defects found and recommend fixes to systems - replicating and verifying fixes in SIT.

Sykes Asial Inc.
Sykes Asial Inc.
QA Specialist
2003 - 2009 (6 years)
Cebu, Philippines
  • Followed defined policies, processes, and procedures to meet quotas and enhance performance across projects.

  • Provided up-to-date information/reports on QA activities and agent performance - discussing quality issues with supervisors and team leads.

  • Conducted root cause analysis at the agent level to gauge performance and implement action plans to address quality and operational issues.

Education

BBA. Business Administration and Management
BBA. Business Administration and Management
Silliman University
1996 - 2000 (4 years)