Agile Ceremony Leadership: Facilitated all Scrum ceremonies (Sprint Planning, Daily Stand-ups, and Retrospectives) for AI/ML and digital projects, ensuring cross-functional alignment between engineering, design, and QA.

Jira Dashboard Management: Designed and managed custom Jira Dashboards and automated reports to track project velocity, sprint health, and delivery KPIs for enterprise and government clients.

Backlog & Stakeholder Collaboration: Partnered with Product Owners (POs) to refine and prioritize backlogs, ensuring technical stories were clearly defined and development impediments were resolved to maintain delivery timelines.

Delivery Governance: Managed the end-to-end delivery and operations for 20+ global D2C brands, utilizing Kanban and Scrum methodologies to optimize release stability and reduce transaction failures by 25%.

Performance Tracking: Leveraged data-driven reporting to track website KPIs and project milestones, facilitating discussions with business partners to resolve project issues and impediments.

Cross-Functional Coordination: Synchronized efforts across multiple departments to ensure on-time delivery of high-GMV e-commerce initiatives aligned with broader business goals.

Requirement Analysis & Documentation: Bridged the gap between IT and business by conducting deep-dive requirement analysis and creating detailed BRDs and project documentation for CRM integrations.

Dependency Mapping: Managed project timelines and critical dependencies across multiple digital initiatives, ensuring seamless system integrations that improved engagement metrics by 20%.

Agile Support: Actively participated in backlog grooming and sprint execution, supporting the Project Manager in translating business needs into technical requirements.

Agile Execution Tracking: Supported Agile teams in daily execution tracking and reporting using Jira, assisting with UAT (User Acceptance Testing) and rollout planning for new features.

Process Improvement: Identified bottlenecks during project rollouts and collaborated with cross-functional teams to implement improvement opportunities identified during retrospectives.

Stakeholder Communication: Assisted in communicating project schedules and achievements to stakeholders, ensuring transparency throughout the project lifecycle.