I am a PSM certified Scrum Master and experienced Agile coach with years of first-hand expertise in the creation of Agile scrum teams, project management, and process improvement; coaching teams, providing JIRA admin for HR Scrum and Kanban boards, empowering and connecting with distributed, high performing teams to keep them engaged, and a knack for quickly mastering technology and processes on projects.
Monitoring the scrum processes and various scrum meetings for clients across a broad range of industries.
Partner closely with other cross-functional departments to work on process problems and challenges that affect customer satisfaction in the implementation of projects.
Facilitate Scrum ceremonies, identify and remove impediments to success, track progress, and recognize opportunities for continuous improvement.
Led Intuit's team in Scrum ceremonies, including sprint planning, backlog grooming, story review and story point estimation, daily standups, sprint reviews and demos, and sprint retrospectives on projects.
Trained new Scrum teams on company-specific Agile training (Scrum/Kanban) methods; coaching them on Scrum values, principles, industry best practices, processes, and tools.
Adapted and improved Intuit's processes to ensure on-time delivery of projects and contributed to team output.
Digital Insight (acquired by Intuit, later acquired by NCR)
Quality Assurance/Technical Support
2004 - 2007 (3 years)
Westlake Village, CA, United States
Provided QA and technical support for financial banking products.
Liaised with engineering, professional services, and technical support for the delivery of quality code to data interfaces with a focus on company standards, users needs and experience.
Troubleshot and resolved production issues of products in production and preproduction environments; working with a team supporting over 1600 financial institutions.
Managed New Regency's network and servers; handling email administration and recovering the network from ILOVEYOU virus.
Provided support to 75-100 users and workstations within the company across local and off-site offices.
Provided support to end-users in the maintenance of software and hardware; ensuring compliance with requirements including change management and disaster recovery.
Managed a scrum team made up of backend and frontend developers, QA, database developers, and a product owner for the replacement of a slow and old software which created requisitions for new hires and stopped applications from falling into a “black hole”. Organized and supported the scrum team to launch the new product (an easy-to-use system for applicants and recruiters) successfully across the company and on time. The team won a company innovation award for the product that year.
Supervised a team of project managers, various departments, networking teams and information security teams through a SAS70 Security audit. Organized the program outline and team for the audit, supported PMs, tracked and reported on team progress, and contributed to the review of final reports and presentations on the program. Identified potential risks, created mitigations for the audit, and implemented preventative measures for the long term.
Initiated a process improvement project to support the existing team and their flow. Developed a project management system that supported both small and largescale projects within the information security team; creating projects/tasks and tracking progress through manager-level automated reporting in real-time.
