Osama F.

About Me

Osama has 10+ years of project management know-how in managing the six aspects of a project - anticipating opportunities and issues in managing scope using the right project management applications and tools. He spends significant time communicating with stakeholders to ensure customer satisfaction and maximize the performance of project teams. He handles tasks on the discovery, scheduling, validating, documenting, and delivering of IT projects.

Database

Other

Work history

UpStack
UpStack
Project Manager
2021 - Present (4 years)
Remote
  • Create the list of backlog items and prioritize them based on the overall strategy and business objectives and making the list accessible and available to all stakeholders.

  • Prioritizing the needs in terms of product features and align them with the stakeholders' feedback.

  • Overseeing product development and permanently communicating with the development team for planning, reviewing and refining the requirements.

Affiniti
Affiniti
Manager (SDET / QA)
2020 - 2021 (1 year)
Lahore, Pakistan
  • Delivered innovative test automation frameworks using different commercial tools and bespoke solutions.

  • Liaised with clients to understand their requirements and in delivering high-quality automation strategies on projects.

  • Collaborated with other managers on project schedules, resource allocation, system integration and regression testing tasks.

ESW Capital
ESW Capital
L2 Support Architect / Customer Experience Specialist
2018 - 2020 (2 years)
Remote
  • Identified and developed opportunities to improve customer experiences - saving clients time and money.

  • Drove successful outcomes on tasks for clients - handling custom orders, product sales and promotion on the ESW platform.

  • Provided high-quality troubleshooting of issues with gray logs, databases, Stripe/warehouse integration using 3rd party tools.

Dell EMC
Dell EMC
Technical Consultant
2015 - 2018 (3 years)
Lahore, Pakistan
  • Worked on the Unified Fault Management Project - developing solutions to resolve complex technical problems.

  • Designed and developed solutions to integrate IT, IP and telecom interfaces with the ViPR SRM Suite.

  • Participated in initiation activities to analyze client systems, interface requirements, business processes and operational needs.

Jazz (Mobilink)
Jazz (Mobilink)
Specialist - Provisioning, Planning & Implementation (Product Development)
2012 - 2015 (3 years)
Lahore, Pakistan
  • Worked with top of the line middleware, TIBCO, and provisioning systems in integrating various end systems with the Jazz CRM.

  • Oversaw Comptel InstantLink integrations for Jazz and worked on different network elements on the platform/.

  • Participated in the planning and implementation of operational activities for new VAS projects.

Wateen
Wateen
Executive Engineer in Core Network Planning
2010 - 2012 (2 years)
Lahore, Pakistan
  • Provided high-level support for hardware installations, configurations and migration of servers, routers, IN/VAS, C4, C5, and RAN teams.

  • Worked on end-to-end ERP requisitions, project plans, testing and commissioning of solutions to operations.

  • Implemented and delivered solution-driven strategies for deploying equipment, reporting and tracking solutions on projects.

Showcase

Prinicpal Support Architect  Symphony Commerce
Prinicpal Support Architect Symphony Commerce
  • Provided first-hand client support for the Prinicpal Support Architect Symphonic Commerce project.

  • Delivered innovative solutions that saved clients time and money, enhancing customer experience.

  • Implemented self-service training for support and brand agents, reducing L1 tickets by 65%.

Team Lead - Jazz Biometric Upgrade
Team Lead - Jazz Biometric Upgrade
  • Jazz is a Pakistani telecom company with 65 million subscribers.

  • A team of integration engineers led the project to deliver a biometric integration solution for new sales and change orders on the GSM platform in 2014.

  • The project focused on enhancing the GSM platform with biometric capabilities.

Technical Consultant - EMC M&R
Technical Consultant - EMC M&R
  • Collaborated with senior solution architects to deliver the EMC M&R solution for Jazz.

  • Integrated latest telecommunication, IP, and IT solutions into the project.

  • Generated consolidated technical and financial reporting.

Education

BSc. Telecommunications
BSc. Telecommunications
National University of Computer and Emerging Sciences
2005 - 2009 (4 years)