Jadon is a professional ServiceNow Engineer with growing expertise working on ServiceNow platform configuration and development; by utilizing standard configuration methodologies and custom scripting solutions that leverage ServiceNow and JavaScript tools for the automation of business processes into technical solutions that incorporate advanced workflows, catalogs, business rules, client scripts, access control rules, UI policies, new tables, table extensions, and
scheduled jobs on solutions.
Offered technical ownership for daily administration and support for ServiceNow instances, and resolved operational problems reported by ServiceNow users.
Transformed and maintained data between ServiceNow and other systems; utilizing scripting tools and ServiceNow functionalities to automate tasks within the ServiceNow environment.
Monitored ServiceNow performance and processes to stay within stated KPIs; deploying update sets to the production environment using defined change control processes.
Provided day-to-day support, administration and maintenance on the Premera Blue Cross ServiceNow platform and its associated applications. Led scoping activities for the implementation of On-Call Scheduling, IT Alerting and Mass Alerting using Notify and Twilio to improve processes and operational activities, tool adoption, and solve business challenges.
Worked on every stage of the development of a service portal and service catalogue from conception, solution and deployment for AT&T with complex workflows that automated the ServiceNow solution's approval process for assigning roles to users.
Applied ServiceNow expertise for the development of a custom scoped app for SCA - delivering enterprise-wide business processes by implementing the ServiceNow HR module and configuring the ServiceNow portal on the project.
