Work History
Showcase
Education
Work history
Rapotik Consulting Inc.
Salesforce Architect
2022 - Present (3 years)
Implemented several LWC components for sales team
Customized dashboard using LWC for Sales Agents and Managers
Optimized integration process, error tracking and apex code
Algonquin College
Salesforce Integration Architect
2022 - 2022
Analyzing current state of Salesforce applications and integrations.
Re-design of Salesforce object model. Defined future state of Integrations
Created PubSub model using Platform Events/CDC. Created mappings for Integrations and defining the orchestration process. Converted VF pages to LWC.
Applied Systems Canada
Senior Salesforce Developer
2021 - 2022 (1 year)
Developed several single-page applications using Aura and integrated them with in-house APIs.
Used Jira for story creation and bug tracking. Used VS Code for the core development of Apex/Aura code.
Created Apex triggers for several scenarios. Optimized test classes for better coverage.
Telus
Senior Salesforce Architect
2016 - 2020 (4 years)
Designed a data model and appropriate sharing mechanisms.
Designed stories for development and optimizing processes.
Integrated different systems with Salesforce using REST and SOAP API.
Configured an Open CTI integration for Service Console.
Created ETL processes on Informatica Cloud to sync data between different systems.
Estimated task assignments and effort, reviewed code, and tracked bugs.
Created Apex Triggers, Visualforce Pages, Aura components, and other customizations.
Conducted security reviews and retrospective meetings.
Presented demos with the client, including a proof of concept for changes.
TechMahindra
Technical Lead
2014 - 2016 (2 years)
Developed a mobile app to get customer details and reduce paperwork.
Migrated data for a sales application for the company.
Integrated technologies with an order orchestration system.
Used Jira to create and assign tasks within the team. Used HP Test Center to track bugs.
Monitored the daily progress of the team. Interacted with the on-shore team for requirement analysis.
HCL Technologies
Senior Salesforce Consultant
2010 - 2014 (4 years)
Developed a major sales application for Wolters Kluwer Publications. Integrated Salesforce with an SAP system for order processing.
Migrated data in a Salesforce Service Cloud application from a legacy system.
Used Jira for grooming stories and task assignation.
Optimized the existing sales process with new features of the sales cloud.
Showcase
Service Cloud | B2C
Telus utilizes Salesforce for managing customer accounts, billing accounts, and contact information.
CTI was integrated with Salesforce to enhance agent support for customers.
The project involved analyzing business processes, designing solutions, optimizing code, and configuring Salesforce, including integrations with various systems like the billing system and MDM.
Sales Cloud and Order Processing
BHN utilizes Salesforce for lead generation and order conversion.
SFDC cannot directly process orders, requiring orchestration through Cortx.
The solution involves Salesforce configuration, customization, and integration with Cortx Order System.
Mobile App for New SIM and Activation
Developed a mobile app solution for Vodafone Australia's sales team and partners to facilitate order generation during market movement.
Implemented Visualforce pages for capturing images, digital signatures, and customer data creation.
Created Apex classes for sending automated emails to customers.
Retail Store Lead and Account Management
Myer is transitioning from an on-premise customer portal to Salesforce customer portal.
The new portal is a customized hybrid application, accessible on both desktop and mobile.
The portal manages customer data, including information, card details, products, promotions, transactions, and cases.
Insurance Quote Management Application
Fleetcare needed to automate notification and billing processes by centralizing vehicle information.
The previous system relied on Excel for managing billing manuals.
The developer worked on SOAP web service to retrieve vehicle details based on model or name, and Apex triggers/VF pages.
Sales Cloud | Opportunity Management
The project involved migrating a .NET application to Salesforce CRM for lead and opportunity management.
The application integrates with several systems (FP, LMS, EMS, and LP) via REST API and CLI data loader.
Contributions included API integration, data migration, Apex development, and troubleshooting.
Education
Master's Degree in Computer Applications
Kurukshetra University, Kurukshetra
2006 - 2009 (3 years)
