Utilizing Microsoft Power Apps on Azure, I successfully automated administrative tasks within the telecom industry at Etisalat. Developed an end-to-end solution that significantly reduced response time and enabled automated tracking of all relevant activities.

I spearheaded a project within the telecom industry to streamline operations by implementing an automated system for generating purchase orders for new SIM cards. Additionally, I developed a robust networking node activation system. Notably, I integrated this solution seamlessly with IBM BPM to enhance workflow management. The successful implementation of this comprehensive solution effectively reduced the purchase order closure time from one week to merely one day.

I contributed to a project in the telecom industry, wherein I developed a comprehensive three-layer architecture encompassing experience, process, and system APIs. These APIs were designed to facilitate the seamless connection of data with applications, with a focus on reusability and purposefulness. Additionally, I implemented an event-driven architecture utilizing Kafka to efficiently distribute data across essential systems. The noteworthy achievement of this solution was the enhancement of team members' capacities to deliver applications and projects effectively. This was accomplished through the empowerment of discovery, self-service, and the promotion of reuse.

OBJECTIVE: To offer a comprehensive perspective by delving deeply into the customer's activity logs. SOLUTION: Crafted a dynamic system that enables swift retrieval of the customer's product browsing history in real-time. KEY ACHIEVEMENT: Formulated a resilient model facilitating precise analysis of customer activity for businesses.

GOAL: Develop a dynamic dashboard to monitor the progress of order fulfillment. APPROACH: Engineered a cutting-edge solution enabling real-time monitoring of order fulfillment for Enterprise Business Service, integrating both fixed and mobile services offered by Etisalat. KEY ACCOMPLISHMENT: The implemented platform successfully consolidates all business orders within the organization, facilitating efficient customer management for improved business operations.

OBJECTIVE: To develop an integrated system that facilitates the seamless end-to-end processing of superannuation requests for ANZ customers. SOLUTION: Developed a streamlined process that involves parsing incoming large files, extracting relevant records, and efficiently routing them through various processing nodes. KEY ACHIEVEMENT: Efficiently decreased the overall superannuation processing time, resulting in notable time savings.