Venera is a Senior Project Manager with 10+ years of expertise acting as a primary point of contact with clients; handling the day-to-day management of multiple projects. She is market-oriented and agile - defining project scope, creating and maintaining statements of work and other project documents, holding status meetings, and providing general direction to the project team.
Create the list of backlog items and prioritize them based on the overall strategy and business objectives and making the list accessible and available to all stakeholders.
Prioritizing the needs in terms of product features and align them with the stakeholders feedback.
Overseeing the product development and permanently communicate with the development team for planning, reviewing and refining the requirements.
Managed tasks for several digital change initiatives for NGO clients; building new websites, decommissioning legacy tools, automating offline processes, SEO optimization, and digital identity.
Standardized and introduced lean processes and template documents for qualified leads follow-up; generating more business for the company.
Provided clear and concise status updates on the project; implementing tools and practices for measuring project KPIs both financial and technical.
Worked as part of the task force responsible for the migration of a legacy solution for customer identification; utilizing the latest MDM technologies and best practices.
Oversaw the standardization of customer onboarding and KYC processes across the entire ERSTE group; having a bird’s eye view of all solutions.
Partnered with Operations and DevOps teams to design and streamline existing processes to adhere to target SLA KPIs for the new BI Reporting Architecture.
Collaborated with external Strategy Consultants to translate new insights into system requirements planned and prioritized for a group-wide CRM project.
Prepared user stories and acceptance criteria for a strategic functionality to increase corporate sales; identifying and assessing opportunities on existing portfolios and sales leads from multiple channels.
Created and documented system processes for end-users and managed communication with the dev team; identifying and clearing blockers for the implementation of user stories.
Translated the functional and non-functional requirements for the NATO AGS program; defining the software communication model from different military and commercial standards.
Created complex architectural and detailed design documentation using UML, SysML, ERD and defined the acceptance criteria for the automatic integration tests.
Handled the full sign-off of project documentation from development through to post-production deliverables; working with key stakeholders to elicit information and reach agreements.
Acted as an advisor to several Romanian startups; developing high-level business requirements, defining business plans and product roadmaps, pricing strategies, and product launch campaigns.
Managed outsourcing projects, defined and negotiated SLAs, handled hardware and software procurement, personnel displacement, and other tasks.
Oversaw and coordinated the implementation and deployment of mobile sales automation tool for a leading FMCG company.
Led a cross-functional team of experts to design and implement centralized and standardized systems for international payments, SEPA, SDD, reconciliation and investigations across Raiffeisen's network.
Led tasks on hardware/software upgrades and deployments, data migration, user acceptance testing, user training, resource deployment, budgeting, procurement, and risk mitigation.
Prepared and delivered board-level presentations, project reports, and proposals to all stakeholders.
Provided support for the design and delivery of high-quality solutions on projects against requests from clients for proposals/technical specifications.
Oversaw complex software solutions modelling using UML 2.x; handling requirements elicitation and analysis, documentation and management.
Prepared business and functional deliverables for TeamNet; creating measurable and maintainable solutions that perform well and meet business needs.
Identified, created and facilitated changes in solving service requests for HRMS and related e-business suite applications and technologies.
Provided technical and triage support for the implementation of a standard problem-solving approach to every technical request on the project.
Maintained Oracle's support knowledge bases, FAQs and expertise for all EMEA Legislations.
Worked on Digilegal.ch Switzerland's leading legal tech solution that democratizes access to legal services. Embarked on the project as a Scrum Master; liaising with a talented dev team, product owner, and social media team to transform the idea into a commercial product within 3 months. Digilegal continues to expand and provide its services to a growing customer base.
Led processes to revamp FSC's main website, private member's website, local websites, social media presence, and a state-of-the-art scalable CMS. Handled the reorganizing of content to suit the changing needs of its audience - improving visibility and ranking. Deployed the main site in 6 months, leading to an expansion of the scope of collaboration for two more years.
Participated in a complex initiative by ERSTE Group to update its business intelligence architecture to better leverage its most important asset - data. Analyzed the existing legacy solutions, implemented and deployed a robust standardized solution for customer identification throughout ERSTE Group's banks and subsidiaries.
