Delton J.

Delton J.

Chennai, India
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About Me

Delton is a seasoned Project Management Professional (PMP) and Certified Scrum Master with a deep expertise in driving digital transformation and IT delivery. He specializes in executing projects using Agile methodologies, with a particular focus on Scrum and Kanban frameworks to accelerate product lifecycles and ensure process excellence.<br><br>A power-user of Jira and Confluence, Delton excels at creating advanced dashboards and reporting structures that provide clear visibility into project health. He is highly effective at facilitating core agile ceremonies—from sprint planning and backlog refinement with Product Owners to conducting high-impact retrospectives that drive continuous improvement.<br><br>Delton’s strengths lie in his ability to bridge the gap between technical teams and business partners. He has a proven track record of steering complex deployments in GenAI, RPA, and Azure, consistently delivering high-impact results and significant cost benefits. Known for his ability to resolve project impediments and manage budgets effectively, he remains committed to leading organizations through innovation in highly competitive markets.

Workflow

Confluence JIRA

Other

Agile Scrum Kanban Project Planning Risk Management Product Development Financial Services Scope Management MS Project Smartsheet Change Management Waterfall

Work history

Teleperformance (TP)
Project Manager
2022 - 2026 (4 years)
Remote

  • Collaborated with Microsoft and project managed a product called "TP - Interact GenAl", a tool for analyzing chat, comments, and speech, leading to a realized cost benefit of $30.96MM.

  • Managed the successful deployment of multiple chatbots, including the implementation of a chatbot on TP Global's website within an exceptional 7-day timeframe.

  • Implemented RPA and GenAl solutions, resulting in a 20% reduction in operational costs for clients

Project ManagementChatbots GenAl Automation
R.R. Donnelley
Project Manager
2018 - 2022 (4 years)
Remote

  • Spearheaded and managed a project to globalize the workflow coordination process, resulting in an additional 9 full-time equivalents (FTEs) and $270,000 in annual revenue.

  • Achieved an increase in average revenue per employee from $1600 to $2100 through the successful implementation of the “Gain Share" project.

  • Revamped the feedback collection process, leading to a substantial increase in Customer Satisfaction (CSAT) response from 4% to 16%.

Project ManagementSix Sigma
R.R. Donnelley
Associate Client Manager
2016 - 2018 (2 years)
Remote

  • Managed 3 process transitions from the US to India during 2016 – 2017.

  • Established a team of 44 members during the transition phase to business as usual (BAU).

  • Conducted downstream analysis on Appeals & Grievances for the client.

Team ManagementAnalysis
Wipro BPO
Assistant Manager Operations
2012 - 2016 (4 years)
Remote

  • Orchestrated a BVM-based "SIX SIGMA" project, resulting in a substantial cost reduction of $1.19 million

  • Pioneered a process optimization initiative, conducting comprehensive workflow analysis and pinpointing bottlenecks

  • Headed a cross-functional team of 12+ members to successfully deliver a complex product feature within a stringent 3-month deadline, ensuring seamless coordination among production and QA teams

Six Sigma Process Optimization Team Leadership Workflow Analysis

Education

Education
Six Sigma Green Belt
Education
Certified Scrum Master
2026
Education
Project Management Professional PMP Certification
2027