Jadon P.

Jadon P.

United States of America
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About Me

Jadon is a professional ServiceNow Engineer with growing expertise working on ServiceNow platform configuration and development; by utilizing standard configuration methodologies and custom scripting solutions that leverage ServiceNow and JavaScript tools for the automation of business processes into technical solutions that incorporate advanced workflows, catalogs, business rules, client scripts, access control rules, UI policies, new tables, table extensions, and scheduled jobs on solutions.

Frontend

JavaScript Angular.JS HTML CSS Bootstrap

Other

Service Now IT Service Management Notify Twilio

Work history

UpStack
UpStack
ServiceNow Developer
2020 - Present (5 years)
Remote

  • Creating and developing innovative software solutions for clients across a broad range of industries.

  • Participate in scrums consisting of cross-functional teams, both software and hardware.

  • Ensure that features are being delivered efficiently and on-time

Service NowJavaScriptIT Service Management
Cask LLC (Now Cask NX)
Cask LLC (Now Cask NX)
Platform Engineer
2017 - 2019 (2 years)
San Diego, United States

  • Offered technical ownership for daily administration and support for ServiceNow instances, and resolved operational problems reported by ServiceNow users.

  • Transformed and maintained data between ServiceNow and other systems; utilizing scripting tools and ServiceNow functionalities to automate tasks within the ServiceNow environment.

  • Monitored ServiceNow performance and processes to stay within stated KPIs; deploying update sets to the production environment using defined change control processes.

Service NowAngular.JSHTMLCSSBootstrapNotify

Showcase

Service Now Developer - Premera Blue Cross
Service Now Developer - Premera Blue Cross

  • Provided daily support, administration, and maintenance for the ServiceNow platform and associated applications.

  • Led scoping activities for On-Call Scheduling, IT Alerting, and Mass Alerting using Notify and Twilio.

  • Solved business challenges and improved processes through tool adoption and operational activities.

ServiceNow Developer - AT&T
ServiceNow Developer - AT&T

  • Developed service portal and service catalogue from conception to deployment for AT&T.

  • Automated the ServiceNow solution's approval process for user role assignments.

  • Worked across the entire service portal lifecycle, including solution and deployment.

ServiceNow Developer - SCA
ServiceNow Developer - SCA

  • Developed a custom scoped app for SCA using ServiceNow expertise.

  • Implemented the ServiceNow HR module to deliver enterprise-wide business processes.

  • Configured the ServiceNow portal for the project.

Education

Education
A.S
Cuyamaca College
2008 - 2011 (3 years)
Education
ServiceNow Implementation Specialist - ITSM
ServiceNow
Education
ServiceNow Administrator
ServiceNow