Versatile QA Architect with 10+ years of experience leading test automation project, creating custom solutions, and experimenting with new technologies. I enjoy being a team player but can also successfully work on my own, solving challenges and improving applications. I have proven solid leadership and training experience in the software and engineering industries, working on all phases of software development, including software development and basic DevOps.
Research and implement automated testing methods and metrics for a reverse-engineered rewrite experiment (Kayako Helpdesk) with microservices architecture project.
Developed automated service tests and added a Cucumber layer to existing web service tests.
Maintained a stable, fast, and scalable system, defining improved coding standards and test instrumentation and interfaces.
Developed test automation of a Service Order Management solution for PGM1 of Turk Telekom.
Executed service tests (SOAP UI with script customization), process history validation via UI (Selenium WebDriver) and custom test execution Excel report (custom solution).
Set up test architecture and processes via HP ALM, including load tests with LoadUI and history tracking tests with Selenium.
Set up test environment, execution of test cases (manual and automated), and experience-based testing of localization items.
Developed testing for various products: Windows 8.0-8.1 Metro Design (UI / performance / localization), Nokia Music Store (UI / service / localization), Game Store (UI / service / localization), App Store (UI / service / localization), Internet Explorer (9,10,11 - Desktop/Metro), Xbox (UI / service / localization), Apple iTunes(UI / service / localization), Skype on Win8 (UI / localization).
Collaborated with Product Management and Quality Assurance to deliver the highest quality end product.
Set up a test process, developed, and executed test cases and publishing reports for a desktop application that aims helping people with physical disabilities use a computer with only head and eye movement.
Created test plans and test suites to track manual testing using TFS, running manual and automated tests.
Liaised with project teams, developing user guides and communicating findings to team mates.
Kayako’s help desk software offers a full suite of tools including live chat, an organized shared inbox, and multiple language support across various channels.
The software provides powerful out-of-the-box functionality for customer service teams to manage requests and conversations efficiently.
The QA Engineer contributed to the development of API test suites through BDD-style E2E API tests.