Prioritize client needs in terms of product features and align them with stakeholder feedback.

Oversee product development and communicate with the dev team to plan, review and refine requirements.

Act as a primary communicator and link between stakeholders.

Work closely with MPC's scrum team throughout the development process to achieve project goals.

Review business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks on projects.

Conduct insightful analysis using internal and external data to derive insights that drive business decisions within MPC.

Managed the SDLC for several customer-facing and internal software solutions - translating complex concepts into clear, actionable use cases and dependencies.

Created and maintained business requirements documentation and supported project teams through all iterations and solutions.

Supervised Xenex's contract, offshore, and in-house dev team - acting as a liaison between the business and the team on projects.

Oversaw the day-to-day operations and facilities of 150+ personnel at various locations - resolving staffing/operational issues, tracking budgets and managing vendor relationships.

Improved inventory/supply chain processes within facilities - identifying and creating controls to improve inventory shrink in each facility.

Reorganized management procedures within Rackspace - creating a more efficient organizational model which increased morale by 75% across departments.

Handled Rackspace's turnkey data centre projects - establishing processes that delivered fully operational facilities 90 days after acquisition.

Built an informative playbook for consistent results across all Rackspace-owned data centres and provided detailed information for success.

Prepared and implemented project budgets and accounts payable - working out optimal ROI models for facilities across various locations.