Sheetal .

Sheetal .

India
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About Me

Results-driven Salesforce professional with 5+ years of experience in Salesforce CRM, specializing in Sales Cloud and Service Cloud. Proven expertise in analyzing business requirements and delivering scalable technical solutions through configuration, customization, and development (Flows, Apex, Triggers). Proficient in Salesforce testing (functional, manual, UI), defect management, and ensuring high-quality user experiences. Strong background in Salesforce Administration, Data Modeling, Security Configurations, and Reports/Dashboards. Experienced in maintaining JIRA boards for effective project management, creating technical documentation, and supporting testing, troubleshooting, and deployment of Salesforce releases. Adept at working in Agile environments, collaborating with cross-functional teams, and providing user training and support during go- live and post-deployment phases. Committed to Salesforce best practices, system scalability, and delivering successful project outcomes.

Backend

APIs

QA & Testing

UI Testing Regression testing Sanity Testing Functional Testing Test Cases Test Scenarios

Workflow

JIRA

Other

Salesforce Sales cloud Service cloud Agile SOQL Accounts Leads Reports Dashboards Payment Gateways CRM ERP Quality Assurance Regression Business Planning Workflows Triggers Defect Tracking SDLC STLC

Work history

Wipro Private Limited
SME (Salesforce QA Engineer)
2022 - 2026 (4 years)
Remote

  • Led end-to-end testing of Salesforce applications, including Sales Cloud and Service Cloud, ensuring alignment with business requirements and user expectations.

  • Gathered business requirements and translated them into functional and non-functional test cases; executed functional, regression, sanity, and UI testing.

  • Worked extensively with Salesforce objects such as Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.

SalesforceSales cloud Service cloud Agile SOQLJIRAAccounts Contacts Leads Opportunities Reports Dashboards UI TestingRegression testingSanity Testing
Easebuzz Payment Solutions
BDE
2022 - 2022
Remote

  • Integrated multiple payment gateways into Salesforce platform, ensuring smooth and efficient payment processing.

  • Managed and troubleshooted APIs for payment processing, including authentication, transaction handling, and error resolution, achieving a 20% reduction in transaction errors.

  • Orchestrated seamless integration of payment platforms with CRM, ERP, and accounting systems, improving operational efficiency and data consistency.

SalesforcePayment Gateways APIsCRM ERP
Omiz Solutions Pvt Ltd
Sr. Customer Support Executive
2016 - 2022 (6 years)
Remote

  • Led testing activities for Salesforce Sales Cloud applications supporting mobile phones, internet bundles, and SIM-only contracts.

  • Developed and executed functional, regression, and sanity test cases to validate business requirements and user expectations.

  • Coordinated with development teams to resolve defects and issues; managed defect tracking in JIRA and provided timely updates to stakeholders.

SalesforceSales cloud Functional TestingRegression testingSanity TestingJIRA

Education

Education
Bachelor of Computer Engineering
Sanghavi Collage of Engineering, Nashik
2016 - 2020 (4 years)
Education
Diploma in Computer
Pimpri Chinchwad Polytechnic, Akurdi
2013 - 2015 (2 years)
Education
Salesforce Certified Agent force Specialist
Salesforce
Education
Salesforce Certified Al Associate
Salesforce
Education
Salesforce Certified Administrator
Salesforce