Project Manager well-versed in leading technical project teams for more than 10 years. I offer a synergistic approach to delivering functional and elegant web and software design projects. My expertise is handling multiple specifications within scope and budget in order to translate business needs into technical requirements. I managed remote project teams to design, develop, and deliver intuitive and user-friendly products that achieved client goals. My projects were valued at $150K, embedding strict quality assurance and testing mechanisms into the process to remove obstacles to success.
Monitoring the scrum processes and various scrum meetings for clients across a broad range of industries.
Partner closely with other cross-functional departments to work on process problems and challenges that affect customer satisfaction in the implementation of projects.
Facilitate Scrum ceremonies, identify and remove impediments to success, track progress, and recognize opportunities for continuous improvement.
Spearheaded development and delivery of FenderBender.com, a full ePublishing platform build featuring user-recommended and taxonomy-driven content.
Led team to deliver Agri-pulse.com site within a tight timeframe, instituting rigorous launch plan and risk management tool to complete critical items prior to web-host transition.
Maximized limited budget for an online food service equipment publication to provide a fully functional, user-friendly end-product aligned with client’s branding.
Manage diverse full-scope website development and digital marketing projects, steering efforts from initial concept to launch. Coach and lead teams for projects ranging from $10K to $150K.
Coordinated proposal development, created timelines, and administered project budgets to align service levels with scope of work.
Developed comprehensive project plans, maintained the schedule for the duration of the project, and identified resource needs. Developed both internal and client-facing support documentation and requirement specifications.
Led customer support, email marketing, user acceptance testing, and WordPress installations. Promoted to oversee technical support team, ensuring adherence to service-level agreements, coaching and developing support team members, and driving quality assurance efforts.
Anticipated system and procedural updates and ensured the adoption of updates internally. Instructed and mentored the Technical Support team in the proper performance of the standard operating procedures.
Fostered a positive work environment that ensured team performance through own work and behavior. Combined technical expertise with customer service to resolve questions and issues, communicating clearly in writing for both technical and non-technical people.
Developed the concept, implemented and managed print, Internet and multimedia projects from start to launch.
Managed a team of creative and technical professionals. Created and managed production schedule/project status reports.
Developed and implemented reporting systems to determine job profitability and analyze utilization of billable hours. Enhanced and developed procedures supporting production and fulfillment processes.
Tasked with product management, including uploading, managing seasonal and year-round products on the company's website.
Delivered excellent customer service via. phone or e-mail, order processing including working with both the customer and product vendors to process orders.
Created and managed concise sales reports in Excel that showcased the most important information for the management.
Developed and implemented the concept for Internet and multimedia projects from start to launch.
Created reporting systems to determine job profitability and analyze utilization of billable hours, as well as procedures supporting production and fulfillment processes.
Managed a team of creative and technical professionals.
Assured the project was delivered on time, within budget, on schedule, and within the project scope.
Managed internal team: designers, front-end and back-end developers. Created status reports and leads weekly status meetings with the team and clients. Identified and monitored project risks, action items, and issues. Proactively communicated project status, issues, and mitigations to the management team. Partnered with client stakeholders to ensure the overall project or program achieves business goals. Cooperated with developers and other team members to track progress, identify and resolve issues, and look for ways to accelerate the delivery of the project. Evaluated and tested the website to verify it was functioning according to user requirements.
Managed internal team: UX designer, visual designer, front-end and back-end developers to ensure the project was delivered on time, within budget, on schedule, and within the project scope. Created status reports and leads weekly status meetings with the team and clients. Identified and monitored project risks, action items, and issues. Proactively communicated project status, issues, and mitigations to the management team. Partnered with client stakeholders to ensure the overall project or program achieves business goals. Evaluated and tested website to verify it was functioning according to user requirements.
Coordination and completion of the project on time, within budget and within scope. Managed internal team: UX designer, visual designer, front-end and back-end developers. Held weekly status meetings with the team and clients. Track project performance and pro-actively communicated project status, issues, and mitigations to the management team.
Partnered with client stakeholders to ensure the overall project or program achieves business goals.
Worked directly with developers and other team members to track progress, identify and resolve issues, and look for ways to accelerate the delivery of the project. Evaluated and tested website to verify it was functioning according to user requirements.
