Monitoring quality assurance processes and various project meetings for clients across a broad range of industries.

Partner closely with other cross-functional departments to work on process problems and challenges that affect customer satisfaction in the implementation of projects.

Facilitate QA ceremonies, identify and remove impediments to success, track progress, and recognize opportunities for continuous improvement.

Established critical QA frameworks and processes to improve end user experience for clients including United Airlines, Patagonia, and Kia. Ensured quality of newly unified SaaS experience.

Ensured success for employee engagement platform/products by closely collaborating with the QA Manager. Saved the company $400K in potential lost client revenue by identifying defect prior to rollout within key account.

Participated in building, expanding, and maintaining first regression test plan for Performance Managementplatform. Key contributor in growth to 1,600 test cases alongside 25% decrease in test plan execution time.

Implemented a full Quality Assurance framework from the ground up, encompassing documentation, tech plan,and agile process development. Designated agile/scrum coach for five PMs and project professionals.

Expanded test coverage ofthe e-learning/e-store ecommerce platform by 95%. Created the organization’s first automated test cases from scratch using Selenium/WebDriver with Java and Katalon Studio, designed to gauge application post-deployment health/sanity at high level.

Discovered multiple major defects and logged through JIRA, including a bug that would have blocked 35% of the user base from making purchases ahead of purchase season with high profit forecasts.

Worked on the LiftMaster Cloud (MyQ Business), a web-based perimeter access solution developed forlarge commercial facilities. Created and executed detailed test cases across test plan lifecycle.

Closely collaborated with the mobile app teams on LiftMaster iOS/Android applications, gaining valuableexperience in Internet of Things (IoT).

Participated in new feature demos to Product Owners, System Engineering Managers, and otherstakeholders. Contributed to scrum ceremonies including standup, sprint planning, and retrospectives.

Delivered rigorous testing/debugging that enabled Ford to integrate Amazon AI assistant mobile app with Sync 3 infotainment system, equipping end users with full voice-command utilization of Alexa capabilities.

Executed regression, integration, exploratory, and end-to-end tests against Ford/Alexa mobile application, including interaction with Sync 3. Detected and logged defects, discovering several release-blocking bugs.

Tested iOS and Android-compatible products/integrations featured at Consumer Electronics show in Las Vegas (2016-2018).

Closely collaborated with developersto verify client bug fixes, performing end-to-end testing for custom client releases on web/mobile.

Provided a significant contribution to the quarterly goal attainment. Documented and executed test cases using Zephyr plugin tool for JIRA.

Received pursuant commendation by several clients for fast hotfix testing turnover, and from ReleaseManager for reduced escapes of severe software bugs.