Ram M.

Ram M.

India
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About Me

Ram is a Salesforce QA with 9 years of experience in Software Quality Assurance with diversified skills in Salesforce Manual testing of Client/Server, Web-based Mobile and CRM applications. Hands-on experience with Salesforce modules including Sales Cloud, Service Cloud (Case Management), Consumer Goods Cloud (CG Cloud), and Trade Promotion Management (TPM) and CPQ Apttus Quote-to-Cash (QTC). Currently enhancing skillset with Selenium automation to expand into test automation. Skilled in end-to-end functional, regression, integration, and UAT testing for Salesforce applications to ensure optimal system performance and user experience. Having Strong Knowledge on OOPS concept. Strong knowledge of SDLC methodologies including Agile Scrum methodologies and Waterfall. Knowledge of API testing using tools like Postman or REST clients to validate Salesforce integrations. Experience in delivering standard testing deliverables such as Test Plans, Test Strategies, Test Scenarios Test Coordination, Test Management and Defect Management with strong attention. Good exposure on test management tools like JIRA, PMO, OCTON and HP ALM (Application life cycle management)

Backend

API Testing

DevOps

Data Cloud Data Cloud

QA & Testing

Mobile Testing Smoke Testing Regression testing Usability Testing Test Planning Selenium Test Scenarios Test Management

Workflow

Postman JIRA

Other

Apttus CPQ iPad Contract Management Salesforce Lightning Email-to-case Omni-channel Salesforce Reports Test Execution Administration Customization CRM Sales cloud Service cloud SDLC Agile Scrum Waterfall Salesforce Defect Management PMO HP ALM

Work history

ACCENTURE
Senior Salesforce Tester
2019 - 2026 (7 years)
Remote

  • Tested Contract Management workflows, including contract template creation and KPI weight allocation.

  • Validated Conga Contract Management processes, such as Conga Template Actions and digital signature workflows.

  • Performed Smoke Testing and Regression Testing cycles to ensure system stability.

Contract Management Retail Execution Trade Promotion Management Data Cloud Smoke TestingRegression testing
Accenture - JDE Project
Salesforce Tester
2019 - Present (7 years)
Remote

  • Thoroughly tested Service Cloud Case Management within Salesforce Lightning.

  • Validated Email-to-Case, Complaint Cases, Customer Care Cases, and Field Service Cases for functional accuracy.

  • Performed Smoke Testing and Regression Testing across modules.

Service cloud Salesforce Lightning Email-to-case Smoke TestingRegression testing
Accenture - JDE QTC ALPHA Project
Salesforce Tester
2019 - Present (7 years)
Remote

  • Participated in end-to-end Quote-to-Cash (QTC) lifecycle, including agreement creation, order management, and product configuration using Apttus CPQ integrated with JDE.

  • Configured pricing logic with base price, quantity-based pricing, and Base Price Override (BPO) scenarios to calculate Net Price and Gross Amount accurately.

  • Ensured data integrity between Apttus CPQ and JDE during the agreement-to-order handoff.

Quote-to-Cash (QTC) Apttus CPQ Pricing Logic
Accenture - Uber Eats Project
Salesforce Tester
2019 - Present (7 years)
Remote

  • Worked Extensively on Case Management Testing for complex flows (Omni Channel, BOT flows and Case Routing, Lightning Flows)

  • Tested Uber Eats Webform implementation for 20+ languages

  • Handled QA Testing for Uber Eats webform and completed in-depth usability testing on Windows, Android and iOS mobile devices.

Case Management Testing Webform Usability TestingSalesforce Reports Salesforce Dashboards
Fuzen Software Pvt Ltd
Salesforce Tester
1 - 1
Remote

  • Understood application requirements.

  • Involved in testing requirement, test planning, Test case design, Test case execution, verification of bugs and reporting of bugs.

  • Verification of fixed bugs and subsequently closing them if they passed the test case.

Test PlanningTest case design Test Execution Bug reporting
Halcyon Software
Software Test Engineer
1 - 1
Remote

  • Executing test plans against all development phases

  • Experience with Waterfall, Agile software development (Scrum)

  • Experience in developing test plans, test cases, defect logging and deployment

WaterfallAgile ScrumTest Plans Test Cases Defect Logging
PeopleTech
Salesforce Tester & Administrator
1 - 1
Remote

  • Configuration and administration of Salesforce.com enterprise editions

  • Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups.

  • Supported vital business functions through customization of Salesforce.com elements.

Configuration Administration Customization

Education

Education
Certification
Platform App Builder
Education
Certification
Salesforce Certified (ADM 201) Administrator
Education
Certification
Salesforce Platform Developer 1
Education
Master of Computer Applications