Shashikant M.

Shashikant M.

India
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About Me

Experienced Salesforce QA/Admin/Support Engineer with 4 years of hands-on expertise in Salesforce Testing, Functional Testing, Database Testing, and API Testing across Banking and Insurance domains. S. M. specializes in manual testing for Web, API, and Database layers within agile environments with strong proficiency in SDLC, STLC, test case creation, defect tracking, and reporting. Skilled in Salesforce admin functionalities including Profile, Role, OWD, User, Page Layout, Record Type, Validation Rule, Security Settings, and workflow automation. Proficient in multiple testing types including Regression, UI, Smoke, Sanity, Integration Testing, and UAT with hands-on experience in CI/CD pipelines and various Salesforce features such as Case Management, Omni-Channel routing, and Live Agent.

Backend

SOAP API Rest API API Testing

Database

MySQL Server Database testing

DevOps

CI/CD Pipelines Salesforce Marketing Cloud Salesforce Sales Cloud Salesforce Service Cloud

QA & Testing

Data Integrity Testing Data Migration Testing Cross-browser Testing UI Testing Integration Testing Sanity Testing Smoke Testing Regression testing Non-functional Testing Functional Testing Security Testing Manual Testing

Workflow

JIRA Postman

Other

Copado Workbench Zoho Defect Tracking Requirement Analysis Google Sheets Debugging Quality Assurance Collaboration Account Management Sprint Planning Scrum Agile Methodologies STLC SDLC Google Slides Google Docs Data Validation

Work history

Galentic Technologies Pvt. Ltd.
Senior Salesforce QA Engineer
2023 - 2026 (3 years)
Remote

  • Managed Salesforce CRM testing across modules including Customer 360 and Financial Cloud implementations

  • Prepared and executed comprehensive test plans, reported bugs, and participated in Agile ceremonies

  • Ensured quality assurance throughout testing lifecycle for multiple Salesforce modules and releases

Bug reporting Agile MethodologiesJIRA
Optratech Technologies Pvt. Ltd.
Salesforce QA Engineer
2021 - 2023 (2 years)
Remote

  • Conducted full lifecycle QA testing across CRM implementation, NPS modules, and Cross-sell projects

  • Performed requirement analysis, created comprehensive test cases, and maintained defect logs in JIRA

  • Executed functional, integration, and regression testing to ensure quality before deployment

Functional TestingRegression testingTest case design Requirement AnalysisJIRADefect Tracking

Education

Education
Certificate of Appreciation for QA Excellence
Education
Salesforce Certified Administrator
Education
Bachelor of Engineering (B.E.)
Savitribai Phule Pune University