Led development of two global Salesforce AppExchange managed packages supporting 80,000+ users, driving enterprise CTI and Service Cloud Voice implementations.

Improved platform scalability and reliability, Designed Kotlin-baEngineered scalable backend microservices using Kotlin, optimizing API gateway performance, reliability, and application scalability.

Collaborated with Product, Studio, and Al teams to facilitate seamless feature releases, enhance integration points, and improve the overall user experience across Salesforce environments.

Led the administration of both Service Cloud and Sales Cloud, executing tailored development to meet specific business requirements.

The company leveraged Sales Cloud and Service Cloud to enhance sales, business operations, and service processes.

Architected and launched a Salesforce AppExchange product from the ground up using LWC, Apex, and advanced integrations, ensuring seamless compatibility with multiple client CLM environments and directly contributing to the acquisition of multimillion-pound enterprise contracts.

Developed LWC components for the managed package, performing comprehensive testing and security assessments, successfully passing Salesforce's security scrutiny on the first attempt.

The company encountered challenges in attracting clients for its CLM product, as many favored solutions that integrated directly within their Salesforce environments. Following the successful development and launch of a managed package, multiple multimillion-pound client contracts were secured.

Engaged with key clients to create sophisticated functionalities using LWC, Aura, Salesforce Communities, REST, SOAP, BULK APIs, and Apex automation.

Contributed to the development and enhancement of Experience Cloud sites, improving external user engagement and self-service capabilities.

Delivered enterprise-grade solutions using Salesforce OmniStudio (OmniScripts, DataRaptors, Integration Procedures) and Platform APIs, enabling scalable low-code architectures and seamless third-party integrations for complex business workflows.

Collaborated with a variety of clients on multiple projects, emphasizing comprehensive development utilizing Apex, Aura, LWC, SOQL/SOSL, Salesforce DX (SFDX), and Git.

Designed and delivered scalable Experience Cloud (Community) solutions for external users, including site architecture, navigation, branding, and reusable Lightning components.

Integrated and managed IBM's JSP application, Daeja ViewOne, within Salesforce via a Canvas App, resulting in significant recognition for overcoming technical hurdles and providing an outstanding user experience.