I am a SugarCRM Developer with senior-level skills in CRM design and development - managing day-to-day CRM operations and driving the planning and execution of complex initiatives on projects. I work closely with clients to determine software or system functional specifications and manage resources on multiple applications and systems - leveraging SugarCRM technologies and best practices.
Led processes to develop, maintain and enhance the operations of the GS1 CRM - handling CRM customizations and configurations using modern CRM dev tools and frameworks. Worked on major client interactions, implementation and delivery of solutions on the project - receiving appreciation for performance and ownership of the project.
Worked on building and delivering new CRM solutions for the Divis CRM - gathering requirements, implementing solutions, and troubleshooting existing solutions to enhance the CRM's operations. Customized and configured solutions on the CRM - providing end-user, admin and dev training on the project.
Designed, developed and implemented solutions on the PIE CRM - working on requirement analysis, solution approach, customizations, configurations, implementation and delivery. Provided top-level support on the CRM - acting as the only point of contact for all client interactions.
Education
Certified Sugar Administration Specialist
SugarCRM
2016 - 2018 (2 years)
Certified Sugar Developer Specialist
SugarCRM
2016 - 2016
Certified Sugar Sales Specialist
SugarCRM
2015 - 2015
BTech in Electronics and Communications Engineering
Dr. SJS Paul Memorial College Of Engineering and Technology
