Surendra C.

Surendra C.

Salesforce Developer

Jodhpur, India
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About Me

Surendra is a seasoned professional in Salesforce and Lightning, boasting an impressive portfolio of eleven certifications and ten years of experience with esteemed organizations such as Tata, Carrier, and Metacube. He possesses exceptional expertise in Salesforce customizations and integrations, along with extensive proficiency in Lightning, Visualforce, Apex, Communities, and AppExchange apps. Additionally, Surendra has deep knowledge in Einstein Discovery and Service Cloud. He has successfully collaborated with ServiceMax, BMC Remedyforce, FinancialForce, DocuSign, EchoSign, and OneSpan Sign, while also demonstrating expertise in integrating with Jira, Box, AWS, Zillow, and RentLinx.

Work history

Nagarro Enterprise Services
Sr Staff Engineer
2022 - Present (2 years)
India
  • The project involved integrating all the third-party systems, for Credit information, loan data, and service support for the customer query as well as complete Loan Journey Visual Studio, JIRA, Apex, LWC, REST API, Service Cloud

  • Working on the Design Review Committee and serving as a Solution Architect, involved in designing and discussing Service Cloud implementation • Transformed business requirements into

  • Owned processes in the CRM landscape and managed the CRM enhancements roadmap for the business team.

  • Coordinated with multiple teams to identify and resolve roadblocks to issue resolution.

Tata Consultancy Services
Assistant Consultant
2021 - 2022 (1 year)
Remote
  • Converted business requirements into concise and all-encompassing functional specifications.

  • Enhanced application workflow and configuration by meticulously assessing and evaluating each developed component for optimal performance.

  • Managed the deployment initiative following the transition to production and assumed responsibility for providing end-user support during the post-production phase.

  • Provided assistance to the program manager in facilitating the formulation of tollgate documents and various reports.

  • Took ownership of CRM processes and effectively managed the CRM enhancements roadmap for the business team.

  • I oversaw, organized, guided, and assessed deliverables executed by on-site and offshore team members.

  • Collaborated with various cross-functional teams to effectively identify and address impediments hindering the resolution of issues.

  • Supported the project manager in the implementation of project baselining and tracking activities.

ServiceMax GxP Life Science
Carrier
Lead Engineer
2020 - 2021 (1 year)
Remote
  • I have spearheaded the comprehensive orchestration of software development initiatives encompassing coding, configuration, upkeep, installation, meticulous evaluation, and debugging.

  • Created technical documentation as a crucial component of novel development initiatives.

  • Engaged in the strategic evaluation and analysis of business needs for novel deployments, system modifications, and refinements.

  • I successfully delivered technical resolutions for intricate business demands, diligently adhering to Salesforce's preeminent guidelines while facilitating extensive deliberations on the pros and cons of configuration versus bespoke code advancement.

  • I possess extensive expertise in configuring and customizing the Salesforce.com platform, adeptly implementing and consistently maintaining a wide array of Salesforce customizations, including but not limited to customized fields, objects, layouts, workflows, process builders, and validation rules.

  • I assessed the projected effort required for proposed technical solutions and effectively communicated the advantages and potential challenges regarding their feasibility and functionality.

  • Performed ongoing verification and management of user roles to uphold stringent security protocols and facilitate precise access control.

  • I collaborated with a Scrum team, actively participating in all Scrum ceremonies encompassing release planning, sprint planning, daily stand-ups, demos, and retrospectives.

  • Stayed up-to-date with the latest Salesforce technologies and best practices, effectively disseminating knowledge among team members.

ServiceMax APEXVisualforce PagesApex Triggers API Integration
Metacube
Technology Analyst
2019 - 2020 (1 year)
Remote
  • I served as an offshore developer at Metacube within the esteemed FinancialForce product team, contributing my expertise towards developing essential AppExchange applications such as FinancialForce Professional Services Automation (PSA), Accounting, and Supply Chain Management (SCM) on the Salesforce platform.

  • I successfully enhanced the compatibility of the aforementioned apps with Salesforce Lightning, while also developing versatile Lightning components that can be applied across diverse product portfolios for the seamless creation and construction of innovative workspaces.

  • I assumed the sentence you provided is about an individual's past experience. Here's the rewritten sentence in a more professional tone: - Acted as a proficient LWC solution architect, proficiently addressing challenges faced by cross-functional team members.

  • Established a Salesforce DX (SFDX) repository that was meticulously configured with Jenkins CI, developed a proficient Ant script, and effectively utilized Jira and Confluence for comprehensive documentation purposes.

  • Utilized expertise in solution design, estimations, and project documentation to deliver optimal outcomes.

Metacube
Senior Software Engineer
2017 - 2019 (2 years)
Remote
  • I have garnered valuable experience as a dedicated offshore developer at Metacube, specifically within the esteemed FinancialForce product team. During my tenure, I actively contributed to the development and enhancement of pivotal AppExchange applications such as FinancialForce Professional Services Automation (PSA), Accounting, and Supply Chain Management (SCM) on the Salesforce platform.

  • Utilized expertise to facilitate Salesforce Lightning compatibility for a diverse range of applications, encompassing Shield Platform Encryption, Checkmarx issue resolutions, translatability, and Lex theming.

  • Utilized Salesforce solutions with a primary emphasis on enhancing scalability, reusability, maintainability, and performance. Collaborated within solution and service delivery teams.

  • Utilized Lightning Experience and the Lightning Component Framework to implement new functionality, alongside SOAP and REST, Metadata API, Visualforce, Apex, HTML, CSS, JavaScript, jQuery, Jira, Confluence, and Jenkins CI.

  • Served as a proficient hybrid engineer specializing in Ruby and Capybara test automations.

Metacube
Software Engineer
2015 - 2017 (2 years)
Remote
  • Developed user interfaces based on clients' and prospects' specific requirements, incorporating tailored visual changes and implementing back-end coding to ensure optimal functionality.

  • I possess vast experience in engaging customers and prospects both on-site and remotely, and actively foster collaborations with customers to successfully realize product value propositions.

  • Employed HTML5, CSS3, ServiceMax, BMC Remedyforce, and DocuSign to devise UIs, concurrently overseeing package implementation and customization. Proficiently resolved UI customization dilemmas for clients.

  • Executed the integration of Salesforce Sales Cloud modules encompassing Contact Management, Opportunity Management, Lead Management, sales forecasting, Territory Management, and Communities for esteemed clientele and partners. Proficiently configured Single Sign-On (SSO) capabilities to enhance client experiences.

  • I have efficiently managed concurrent assignments pertaining to diverse Salesforce security modules in dynamic and rapidly evolving contexts. These modules encompassed sharing rules, Apex sharing, roles and permission statements, reports, and dashboards.

  • Conducted comprehensive requirements gathering, UI design, and design documentation, thereby ensuring seamless alignment of overall business needs throughout the entire development process.

  • Provided support to the engineering team in delivering optimal solutions for customers in regards to data import and export through proficient utilization of Apex Data Loader and dataloader.io.

HTML5CSSServiceMax Salesforce Security Batch Apex Salesforce 1 Eclipse IDEAPI Integration
Metacube
Associate Software Engineer
2013 - 2015 (2 years)
Remote
  • I assumed a pivotal role in spearheading the successful implementation of the Salesforce CRM application, seamlessly integrating sales, service, contract, and community management across all regions, while also effortlessly linking interfaces to other applications for streamlined order fulfillment. Notably, this transformational project was referred to as "Cadence.

  • Demonstrated comprehensive comprehension of system requirements, design, and functionality; proficiently developed and deployed Apex classes and triggers; adeptly implemented Salesforce for various users within partner and customer portals; successfully deployed code; and actively contributed to release activities.

  • I have successfully implemented an array of essential features and functions for ServiceMax, including but not limited to: a comprehensive service transaction flow and service flow wizard, proficient mobile configuration, efficient data management, streamlined service resources setup, proficient management of skills and service teams, seamless integration of a dispatcher, and proficient integration of flow expressions.

  • Authored SOQL and SOSL statements within customized controllers, extensions, and triggers. Developed Visualforce pages with respect to the Salesforce 1 aesthetic.

  • Developed a comprehensive expertise and proficiency in meeting Salesforce Service and Sales Cloud prerequisites and executing their implementation.

Portfolio

Medical Clinic Application

I have developed a medical clinic application catering to appointment reservations. This user-friendly interface allows receptionists to efficiently assign suitable practitioners according to specific specializations and available time slots for patients. Upon confirmation, the system promptly generates invitation emails to both physicians and patients. The application was skillfully built using LWC and Apex objects, as well as employing a comprehensive range of tools such as object models, app builder, reports, and dashboard configurations.

FinancialForce Workspaces

Workspaces are user-specific user interfaces (UIs) featuring navigation panels, alert cards, count cards, dashboards, reports, and list views. These tools empower managers to efficiently concentrate on and effectively oversee their day-to-day tasks. Within the navigation panels, both the alert cards and count cards can be customized as generic Lightning Web Components (LWC). Users have the capability to select a specific sObject and view, while also inputting text to seamlessly display desired data on the cards.

Job Seeker Community

Detroit at Work is an esteemed community portal catering to job seekers seeking comprehensive support. Our esteemed users are empowered to register on our esteemed site, meticulously construct their professional profiles, gain seamless access to a diverse array of job opportunities, actively participate in career-related workshops, and receive unparalleled training meticulously curated to enhance and showcase their remarkable skill set on their profiles.

Education

Education
Certified Associate, Application Architect, Data Architecture and Management Designer (SP20), Einstein Analytics and Discovery Consultant (SP20), Service Cloud Consultant (SP20), Sharing and Visibility Designer (SU19), Platform App Builder (Wl19), Platform Developer II, Platform Developer I, Administrator, Force.com Developer.
Salesforce Certifications
2014 - 2023 (9 years)
Education
Bachelor's Degree in Information Technology
MLV Government Textile and Engineering College
2009 - 2013 (4 years)