Work History
Showcase
Education
Work history
UpStack
Senior SugarCRM Developer
2022 - Present (3 years)
Creating and developing innovative SugarCRM and responsive web solutions for clients across a broad range of industries.
Participate in scrums consisting of cross-functional teams, both software and hardware.
Ensure that features are being delivered efficiently and on-time.
Freelance
Consultant
2017 - Present (8 years)
Customize, develop, integrate, and extend different SugarCRM and SuiteCRM solutions to meet client needs.
Work with different teams to support client CRM operations – identifying and resolving conflicts on systems.
Provide subject-matter expertise in developing and delivering CRM software code using known best practices.
Information Technology Services
Application Consultant (SugarCRM)
2013 - 2017 (4 years)
Dubai, United Arab Emirates
Prepared, executed and documented custom SugarCRM workflows for clients - providing support for implementation and customizations.
Ensured the maximum performance and availability of designed CRM solutions to expedite business processes on projects.
Provided consistent, concise and timely information on all SugarCRM-based solutions using different communication channels.
Creative Tech Solutions
Senior Web Developer
2011 - 2012 (1 year)
Provided high-quality solutions and ensured that web development met requirements and delivered optimal performance.
Took complete ownership of solutions on projects - creating technical designs, debugging issues and providing production support.
Designed and built new features, extended functionalities and maintained documentation on solutions and codebases.
Solutionica
Web Developer
2009 - 2010 (1 year)
Worked on web development tasks throughout projects - designing and delivering new apps and complex code modules.
Designed and developed scalable and responsive web components to improve usability and maintainability.
Identified, troubleshot and resolved complex integration issues on solutions for clients.
Showcase
SugarCRM Developer - Etisalat Services Holding
Developed and deployed a new SugarCRM platform for Etisalat Services Holding.
Integrated the CRM platform with Etisalat's billing system and KPIs.
Successfully deployed the platform across business units.
SugarCRM Developer - Europe Emirates Group
Implemented a SugarCRM SLA for the Sales Team of Europe Emirates Group.
Designed and delivered custom solutions for the implementation.
Managed and delivered a SugarCRM implementation for the Sales Team of Emirates Group.
SugarCRM Developer - Raya Data Center
Developed and maintained a SugarCRM platform for the Raya Sales Team.
Implemented and supported new solutions and enhancements to the CRM based on team initiatives and strategies.
Focused on aligning CRM solutions with the team's evolving needs.
Education
Certified Sugar Developer Specialist
SugarCRM
2015 - Present (10 years)
Master's Degree in Computer Science
Arid Agriculture University
2004 - 2007 (3 years)