Usman is a Senior Developer with the technical know-how to design, coordinate and put into practice SugarCRM and responsive web solutions on projects to support assigned lines of business. He collaborates with stakeholders and end-users to provide expert technical support, training, quality assurance, implementation of solutions, ongoing administration and support for 3rd-party integrations across different industries.
Designed, developed and implemented a new SugarCRM platform for Etisalat Services Holding - deploying the platform across its business units. Integrated the CRM platform with Etisalat's billing system and KPIs for the Sales and Services teams.
Managed and delivered the on-cloud implementation of a SugarCRM SLA for the Sales Team of Europe Emirates Group, a Dubai-based corporate financial consultancy - designing and delivering custom solutions for the implementation.
Designed and implemented a SugarCRM platform for Raya's Sales Team - implementing and maintaining new solutions and handling changes and enhancements to the CRM that align with the team's initiatives and strategies.