Usman S.

Usman S.

Islamabad, Pakistan
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About Me

Usman is a Senior Developer with the technical know-how to design, coordinate and put into practice SugarCRM and responsive web solutions on projects to support assigned lines of business. He collaborates with stakeholders and end-users to provide expert technical support, training, quality assurance, implementation of solutions, ongoing administration and support for 3rd-party integrations across different industries.

AI, ML & LLM

Frontend

Backend

Database

Workflow

Other

Work history

UpStack
UpStack
Senior SugarCRM Developer
2022 - Present (3 years)
Remote
  • Creating and developing innovative SugarCRM and responsive web solutions for clients across a broad range of industries.

  • Participate in scrums consisting of cross-functional teams, both software and hardware.

  • Ensure that features are being delivered efficiently and on-time.

Freelance
Freelance
Consultant
2017 - Present (8 years)
Remote
  • Customize, develop, integrate, and extend different SugarCRM and SuiteCRM solutions to meet client needs.

  • Work with different teams to support client CRM operations – identifying and resolving conflicts on systems.

  • Provide subject-matter expertise in developing and delivering CRM software code using known best practices.

Information Technology Services
Information Technology Services
Application Consultant (SugarCRM)
2013 - 2017 (4 years)
Dubai, United Arab Emirates
  • Prepared, executed and documented custom SugarCRM workflows for clients - providing support for implementation and customizations.

  • Ensured the maximum performance and availability of designed CRM solutions to expedite business processes on projects.

  • Provided consistent, concise and timely information on all SugarCRM-based solutions using different communication channels.

Creative Tech Solutions
Creative Tech Solutions
Senior Web Developer
2011 - 2012 (1 year)
Rawalpindi, Pakistan
  • Provided high-quality solutions and ensured that web development met requirements and delivered optimal performance.

  • Took complete ownership of solutions on projects - creating technical designs, debugging issues and providing production support.

  • Designed and built new features, extended functionalities and maintained documentation on solutions and codebases.

Solutionica
Solutionica
Web Developer
2009 - 2010 (1 year)
Rawalpindi, Pakistan
  • Worked on web development tasks throughout projects - designing and delivering new apps and complex code modules.

  • Designed and developed scalable and responsive web components to improve usability and maintainability.

  • Identified, troubleshot and resolved complex integration issues on solutions for clients.

Showcase

SugarCRM Developer - Etisalat Services Holding
SugarCRM Developer - Etisalat Services Holding
  • Developed and deployed a new SugarCRM platform for Etisalat Services Holding.

  • Integrated the CRM platform with Etisalat's billing system and KPIs.

  • Successfully deployed the platform across business units.

SugarCRM Developer - Europe Emirates Group
SugarCRM Developer - Europe Emirates Group
  • Implemented a SugarCRM SLA for the Sales Team of Europe Emirates Group.

  • Designed and delivered custom solutions for the implementation.

  • Managed and delivered a SugarCRM implementation for the Sales Team of Emirates Group.

SugarCRM Developer - Raya Data Center
SugarCRM Developer - Raya Data Center
  • Developed and maintained a SugarCRM platform for the Raya Sales Team.

  • Implemented and supported new solutions and enhancements to the CRM based on team initiatives and strategies.

  • Focused on aligning CRM solutions with the team's evolving needs.

Education

Certified Sugar Developer Specialist
Certified Sugar Developer Specialist
SugarCRM
2015 - Present (10 years)
Master's Degree in Computer Science
Master's Degree in Computer Science
Arid Agriculture University
2004 - 2007 (3 years)