Usman is a driven Product Owner with an advanced degree in project management. Worked for Planetbeyond as a Product Manager, ensuring presales support, successful onboarding of clients on the platform (about 25 premium and premium plus accounts monthly), making reports, analyzing data, and troubleshooting client issues related to service platform or connectivity. He has hands-on experience in planning and mentoring short and long term agile projects as per sprints, delivering a high level of commitment to the success of the organizations.
Create the list of backlog items and prioritize them based on the overall strategy and business objectives and making the list accessible and available to all stakeholders.
Overseeing product development and permanently communicating with the development team for planning, reviewing and refining the requirements.
Prioritizing the needs in terms of product features and align them with the stakeholders' feedback.
Troubleshoot bugs in 3D real-life assets that are studio scanned from light adjustment to finalization stage for creation of high-quality visuals for clients. Coordinate with relevant teams involved throughout the project chainover slack and email.
Performed data management and day-to-day operational tasks of SAP Pipeline.
Updated statuses in Asana (project management tool) and tracker sheets regularly.
Managed B2B messaging and voice marketing services of Telenor CCSMS and MAD through SAAS portals in coordination with technical and managerial teams.
Supervised a team of 4-6 technical support executives for CCSMS and MAD to ensure provision of client services to more than 1000 resellers and companies over email and phone.
Created and updated product related documents (API guide, service-related features, FAQ's). Ensured regular developments in the services through agile methodology that included features such as 2-way communication, carrier lookup API, customized features in campaigns etc.
Executed projects including PLC and Automation for Nestlé Pakistan.
Performed an analysis to identify critical material list for asset maintenance and management.
Carried out LUX study in different areas of the factory including water treatment hall, compressor room, workshop, filling hall, laboratory, locker room, board room, bottle inspection line and warehouse.
The project is a second-largest SMS and IVR marketing service in Pakistan, handling approximately 30-50 million SMS per month.
The project manager was responsible for day-to-day operations and new project management across a team of 5 customer support representatives, 2 software developers, 2 IT operations executives, and 2 shared QA resources.
The project involved continuous iterations (2-4 weeks) focused on adding new features, UI improvements, and feature enhancements.
