Muhammad Z.

Muhammad Z.

India
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About Me

Zeeshan is a Salesforce QA Professional with 5+ years of experience in Manual and Automation testing, specializing in Sales, Service, Marketing, Energy & Utility, and Health Cloud. Proficient in the full SDLC utilizing Agile and Waterfall methodologies, with expertise in Test Planning, Defect Management, and Database testing (SOQL). An innovative problem solver leveraging Generative AI and Prompt Engineering to modernize QA workflows, integrating AI-driven testing strategies to automate manual efforts and enhance test coverage. Expert in balancing traditional testing (GUI, Functional, SIT, UAT, Regression) with cutting-edge AI adoption. Adept at navigating Salesforce entities and managing dependencies using JIRA, ALM, and Azure DevOps, with a proven track record of delivering high-quality solutions in B2B Commerce and CRM domains.

AI, ML & LLM

BrainTree Generative AI TestRail

Backend

Java API Testing

Database

Database testing

DevOps

Marketing Cloud Azure DevOps

QA & Testing

Web Testing Functional Testing Regression testing Integration Testing Test Planning ETL Testing UI Testing Cross-browser Testing

Workflow

JIRA Postman

Other

BrowserStack PayPal Vertex Playwright Sales cloud Service cloud Case Management Salesforce CPQ Five9 Prompt Engineering Agile Waterfall SDLC UAT SOQL SoapUI Insomnia System integration Testing Salesforce Test Execution Defect Management End to End Testing

Work history

Cloobees/Synechron - ENOWA
Salesforce QA
2025 - 2025
Remote

  • Led end-to-end testing for Salesforce Energy & Utilities Cloud across B2C Customer Console and B2B quoting, validating high-impact flows including Move-In/Move-Out, service transfer, and outage reporting

  • Performed API/integration testing with external Billing and Advanced Metering Infrastructure, and checked data model integrity using SOQL-based validation and negative testing

  • Built a lean regression suite for monthly releases covering payment, quoting, and case flows; coordinated UAT with business analysts and validated 70+ user stories across three increments

SOQLAPI TestingUAT OmniScripts FlexCards Salesforce CPQ JIRAFunctional TestingRegression testingIntegration Testing
Cloobees/Synechron - Pinergy
Salesforce QA
2024 - 2025 (1 year)
Remote

  • Supported the implementation of Salesforce Energy & Utilities Cloud, independently owning user stories and executing functional, regression, and integration testing while identifying 50+ defects

  • Led mobile testing using simulators and cross-device/browser validation using BrowserStack, validating 30+ user stories for performance and usability

  • Performed API testing to verify integrations and data accuracy; managed test data preparation for client demos and introduced AI-driven QA automation

Functional TestingRegression testingIntegration TestingAPI TestingBrowserStackMobile TestingAI-driven QA Automation
Cloobees/Synechron
Salesforce QA
2024 - Present (2 years)
Remote

  • Supported QA ramp-up for Salesforce Advanced Revenue Cloud transformation, analyzing Jira user stories and validating requirements against financial and compliance needs

  • Performed backend/SOQL and database validations to confirm accuracy of revenue recognition schedules, tax calculations, and downstream accounting handoffs

  • Validated QA environments and supported test data seeding in sandboxes to prepare for System Integration Testing (SIT) across Salesforce, Boomi, and NetSuite

  • Introduced AI-driven QA automation to reduce manual effort and improve execution efficiency, managing test data preparation for client demos.

SOQLJIRASDLCTest PlanningDefect ManagementDatabase testing
Wipro
Salesforce QA
2020 - 2024 (4 years)
Remote

  • Contributed to successful Service Cloud solutions implementation for FedEx Express, optimizing customer service processes through testing of Case Management, Account and Contact Management systems, and Five9 contact center operations

  • Designed comprehensive test plans and scripts, conducted meticulous testing of contact identification with different types during Case creation from third-party systems, and collaborated on multiple APIs (approximately 40 total)

  • Played crucial role on Honda B2B Commerce Cloud project as Salesforce Functional QA, performing database testing, UI testing, cross-browser testing, and testing third-party applications such as PayPal, Braintree, and Vertex

Salesforce Service Cloud Salesforce Commerce Cloud Case Management Five9 API TestingDatabase testingUI TestingCross-browser Testing Mobile Compatibility Testing ETL TestingSoapUI PostmanJIRAUAT Defect Management

Education

Education
B.Tech: Information Technology
Institute of Engineering & Management
2020