I am a SugarCRM Developer with senior-level skills in CRM design and development - managing day-to-day CRM operations and driving the planning and execution of complex initiatives on projects. I work closely with clients to determine software or system functional specifications and manage resources on multiple applications and systems - leveraging SugarCRM technologies and best practices.
Creating and developing innovative SugarCRM solutions for clients across a broad range of industries.
Participate in scrums consisting of cross-functional teams, both software and hardware.
Ensure that features are being delivered efficiently and on-time.
Collaborate with stakeholders within Wipro to deliver high-quality solutions that meet customer expectations and industry standards.
Design, develop and maintain SugarCRM-based configuration workflows on projects - monitoring and troubleshooting issues.
Provide on-call support and tips to end-users on CRM usage, protocols and best practices.
Developed and deployed high-quality solutions using Sugar CRM for MGM.
Managed and maintained solutions within the Sugar CRM environment on projects.
Interfaced with stakeholders in gathering requirements, implementing and troubleshooting Sugar CRM solutions.
Managed Sugar CRM projects through the software development lifecycle - handling design, build, test, and deploy.
Addressed operational systems issues with Sugar CRM on different projects for Apple.
Deployed solutions, tracked Sugar CRM upgrades and maintained changes to client's production environments on projects.
Trained users on new or updated applications on the CRM - writing and updating user guides and supporting documents.
Actively participated in providing daily support to SugarCRM-based solutions and users.
Acted as a credible champion of Sugar CRM initiatives, solutions, capabilities, upgrades, procedures and best practices.
Led process development for GS1 CRM operations, including customizations and configurations.
Worked on major client interactions and delivered solutions on the project, receiving positive feedback.
Demonstrated performance and ownership of the project.
Built and delivered new CRM solutions for Divis CRM.
Implemented solutions to enhance CRM operations.
Provided end-user, admin, and dev training on CRM customizations.
Developed and implemented solutions on the PIE CRM.
Provided top-level support for the CRM.
Worked on requirement analysis, solution approach, customizations, configurations, and delivery.
