Usman S.

Usman S.

Senior SugarCRM Developer

Islamabad, Pakistan
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About Me

Usman is a Senior Developer with the technical know-how to design, coordinate and put into practice SugarCRM and responsive web solutions on projects to support assigned lines of business. He collaborates with stakeholders and end-users to provide expert technical support, training, quality assurance, implementation of solutions, ongoing administration and support for 3rd-party integrations across different industries.

Work history

UpStack
UpStack
Senior SugarCRM Developer
2022 - Present (2 years)
Remote
  • Creating and developing innovative SugarCRM and responsive web solutions for clients across a broad range of industries.

  • Participate in scrums consisting of cross-functional teams, both software and hardware.

  • Ensure that features are being delivered efficiently and on-time.

Freelance
Freelance
Consultant
2017 - Present (7 years)
Remote
  • Customize, develop, integrate, and extend different SugarCRM and SuiteCRM solutions to meet client needs.

  • Work with different teams to support client CRM operations – identifying and resolving conflicts on systems.

  • Provide subject-matter expertise in developing and delivering CRM software code using known best practices.

Information Technology Services
Information Technology Services
Application Consultant (SugarCRM)
2013 - 2017 (4 years)
Dubai, United Arab Emirates
  • Prepared, executed and documented custom SugarCRM workflows for clients - providing support for implementation and customizations.

  • Ensured the maximum performance and availability of designed CRM solutions to expedite business processes on projects.

  • Provided consistent, concise and timely information on all SugarCRM-based solutions using different communication channels.

Creative Tech Solutions
Creative Tech Solutions
Senior Web Developer
2011 - 2012 (1 year)
Rawalpindi, Pakistan
  • Provided high-quality solutions and ensured that web development met requirements and delivered optimal performance.

  • Took complete ownership of solutions on projects - creating technical designs, debugging issues and providing production support.

  • Designed and built new features, extended functionalities and maintained documentation on solutions and codebases.

Solutionica
Solutionica
Web Developer
2009 - 2010 (1 year)
Rawalpindi, Pakistan
  • Worked on web development tasks throughout projects - designing and delivering new apps and complex code modules.

  • Designed and developed scalable and responsive web components to improve usability and maintainability.

  • Identified, troubleshot and resolved complex integration issues on solutions for clients.

Portfolio

SugarCRM Developer - Etisalat Services Holding
SugarCRM Developer - Etisalat Services Holding

Designed, developed and implemented a new SugarCRM platform for Etisalat Services Holding - deploying the platform across its business units. Integrated the CRM platform with Etisalat's billing system and KPIs for the Sales and Services teams.

SugarCRM Developer - Europe Emirates Group
SugarCRM Developer - Europe Emirates Group

Managed and delivered the on-cloud implementation of a SugarCRM SLA for the Sales Team of Europe Emirates Group, a Dubai-based corporate financial consultancy - designing and delivering custom solutions for the implementation.

SugarCRM Developer - Raya Data Center
SugarCRM Developer - Raya Data Center

Designed and implemented a SugarCRM platform for Raya's Sales Team - implementing and maintaining new solutions and handling changes and enhancements to the CRM that align with the team's initiatives and strategies.

Education

Certified Sugar Developer Specialist
Certified Sugar Developer Specialist
SugarCRM
2015 - Present (9 years)
Master's Degree in Computer Science
Master's Degree in Computer Science
Arid Agriculture University
2004 - 2007 (3 years)