Creating and developing innovative software solutions for clients across a broad range of industries.

Participating in scrums consisting of cross-functional teams, both software and hardware.

Ensuring that features are being delivered efficiently and on time.

Liaising with tech leads and BAs to understand the current ServiceNow platform, analyzing end-user requirements, business rules, and client documentation.

Working on Access Control Lists (ACLs) and SLAs for various ITIL processes, handling the transformation of complex data scripts to the SNOW database.

Configuring Scheduled Data Imports of data files from remote server locations and creating probes on the CMDB to pull custom data from various systems.

Provided expertise for ServiceNow customizations per client requirements, configuring email notifications, handling change management for mass updates to CIs in Helsinki and LDAP integrations with ServiceNow.

Worked with different Access Control Lists (ACLs) and SLAs for various ITIL processes and used ACLs and roles to restrict information to limited users only.

Maintained the integrity of ServiceNow tools across production and non-production environments, offering production support for all ServiceNow-related issues.

Organized Managed Service Provider (MSP) instances for ServiceNow and Domain separation for ServiceNow Instances.

Developed Sabre's ServiceNow app, configuring service catalogs and email notifications.

Configured the chat functionality for Service Desk ticketing queues, created transform maps to import CMDB data, and wrote scripts included into business rules and client scripts.

Worked with Sabre's requirements to facilitate the rollout of new applications and modules.

Implemented ServiceNow customizations for client scripts, UI policies, UI actions, Script Includes, business rules, workflow administration, report setup, and data import/export.

Manipulated processes within the orchestration environment for the automation of frequently used service requests.

Worked in an Agile development environment on the ServiceNow Berlin upgrade, analyzing the impact on existing customizations and providing support for additions and changes to IT services/facilities.

Managed all open incidents, problems, and enhancement requests on the ServiceNow platform.

Communicated with clients on the status of requests and fixed production issues within the SLA.

Coordinated back-end ServiceNow customizations, notified clients, and updated documentation.

Created highly usable, accessible, and compatible web apps, translated wireframes into optimized program code, and tested websites for W3C validation and testing on Firefox, IE7, IE8, and Opera.

Provided JavaScript and CSS fixes for orientation issues on web and jQuery implementations for the UI, engineering the app for Safari and Chrome.

Handled code optimization techniques to decrease the use of JavaScript in dynamic functionalities, fixing bugs and providing support services for the app.

Developed ABS India's web pages with an emphasis on performance, accessibility (AA), and SEO standards, implementing solutions to speed up the web app and load pages faster.

Built mockup designs and presentation layers using business requirements/front-end tech stacks to validate UI inputs.

Performed extensive unit tests and prepared detailed test scripts using jQuery for event handling, DOM manipulation, and cross-browser compatibility.