Monitor QA processes and develop effective test plans for clients across multiple industries.

Collaborate with cross-functional teams to work on and resolve complex problems affecting customer satisfaction on projects.

Facilitate QA ceremonies, remove impediments to success, track progress, and encourage continuous improvement of solutions.

Develop and maintain manual test scripts and execute test cycles for software releases.

Provide feature traceability on solutions from requirements definition to testing - documenting and tracking bug fixes.

Manage the test team, select testing tools and establish best practices across projects.

Created detailed, comprehensive, well-structured test plans and scripts and contributed to manual test efforts on projects.

Identified, recorded, documented and thoroughly tracked bugs - utilizing rigorous testing techniques to resolve problems.

Liaised with internal teams to apply modern testing processes on new and existing products to meet client needs.

Collaborated with the solution and dev teams to review requirements and manage concerns and defects.

Designed and executed test cases, tracked defects, verified issues from different teams and reported test status to managers.

Managed the test environment, developed testing schedules, handled test resources, UAT and client training.

Brought up, performed regular maintenance and debugging of test setups - completing documented testing to ensure quality releases.

Drove quality, validated features manually, and championed bug fixes - analyzing root causes and discrepancies for correction.

Worked directly with partners to develop new processes and workflows on projects - using different tools and techniques.

Owned and supported QA functions on the Etisalat sales support, sales backend, WinCash, CX and CSS systems.

Provided end-to-end testing solutions to improve overall QA processes on the Etisalat Portal, My Etisalat mobile apps and ERP System.

Owned and maintained the test environment on the project - making it operational and implementing QA KPIs and metrics.

Served as a liaison on functional test projects - handling test-related activities and maintaining test suites.

Conducted tests on the Lista, Buddy, Emaar, MOE and Mint applications - reporting findings and resolving defects.

Championed ongoing improvement of QA processes and best practices to enhance customer experiences on solutions.

Executed tests on the HHSM website and upgraded the CMS architecture on the Sikorsky website.

Analyzed test results and worked with the dev team to correct bugs and errors on solutions.

Participated in product design reviews and developed testing programs to address areas on software scenarios, bug retests and usability.