Monitoring QA processes/activities and various project meetings for clients across multiple industries.

Partnering with cross-functional departments to work on process problems and challenges affecting customer satisfaction in project implementation.

Facilitating QA ceremonies, identifying and removing impediments to success, tracking progress, and recognizing opportunities for continuous improvement.

Performing software testing and working on software QA/QC and web applications.

Creating and executing test cases.

Running manual and integration testing.

Developed and maintained manual test scripts and executed test cycles for software releases.

Provided feature traceability on solutions from requirements definition to testing, documenting and tracking bug fixes.

Managed the test team, selected testing tools, and established best practices across projects.

Created detailed, comprehensive, well-structured test plans and scripts and contributed to manual test efforts on projects.

Identified, recorded, documented, and thoroughly tracked bugs using rigorous testing techniques to solve problems.

Liaised with internal teams to apply modern testing processes on new and existing products to meet client needs.

Collaborated with the solution and dev teams to review requirements and manage concerns and defects.

Designed and executed test cases, tracked defects, verified issues from different teams, and reported test status to managers.

Managed the test environment, developed testing schedules, and handled test resources, UAT, and client training.

Maintained and debugged test setups and completed documented testing to ensure quality releases.

Validated features manually, analyzed root causes, and fixed bugs.

Worked directly with partners to develop new processes and workflows using different tools and techniques.

Owned and supported QA functions on the Etisalat sales support, sales back end, WinCash, CX, and CSS systems.

Provided E2E testing solutions to improve overall QA processes on the Etisalat Portal, My Etisalat mobile apps, and ERP System.

Owned and maintained the test environment, making it operational and implementing QA KPIs and metrics.

Served as a liaison on functional test projects, handled test-related activities, and maintained test suites.

Tested the Lista, Buddy, Emaar, MOE, and Mint applications, reporting findings and resolving defects.

Championed ongoing improvement of QA processes and best practices to enhance customer experiences on solutions.

Executed tests on the HHSM website and upgraded the CMS architecture on the Sikorsky website.

Analyzed test results and worked with the dev team to correct bugs and errors on solutions.

Participated in product design reviews and developed testing programs to address areas on software scenarios, bug retests, and usability.