● Responsible for Salesforce Customization and Integrations of Case and Contact Management Project. ● Experience building Lightning Component, APEX, Visual Force Pages and improve existing functionality. ● Responsible for automating business logic using Salesforce Flows. ● Experience working with Salesforce Scratch org. and CI/CD deployment process. ● Participate in Demo and review meetings with Business, QA and Integration team.

● Manage all aspects of the Salesforce Setup menu to create custom objects, fields, formulas, Validation rules, and report types. ● Implementing effective automation strategies including workflow rules, process builders and flows to ensure business logic is automate considering future changes. ● Experience with Lightning Component, APEX Triggers, Classes and Visualforce pages. ● Responsible for Salesforce deployment and coordinate testing plan with business development team. ● Oversee tickets coming from Email to case in salesforce to provide timely fix for the end user issue and communicate accordingly. ● Troubleshoot issue occur in Zuora CPQ related to salesforce for sales user in order to close the deals. ● Participate in demo and review meetings with directors, managers from different teams to review changes and release plan.

● Chart the successful development and implementation of application systems using existing and emerging technology platforms; integrate Salesforce with Customer account bank system through TIBCO as middleware system with the help of REST integration. ● Oversee all aspects of the Salesforce Setup menu to create custom objects, fields, formulas, analytic snapshots, and report types. ● Integrate Salesforce with enterprise systems and develop custom REST integrations for account onboarding platforms and mainframe systems. ● Ensure optimal quality by defining program specifications and reviewing code to drive successful deployments. ● Orchestrate comprehensive and dynamic training sessions, including plans, materials, and documentation. ● Drive continuous improvement by innovating and implementing effective automation strategies, including workflow rules and process builder to automate business logic. ● Pioneer Salesforce CRM application and integration design and development projects and serve as the technical point of contact for business line impact, Salesforce customization, and integration projects. ● Maintain responsibility for all aspects of deployment and building within the Salesforce environment. ● Plan and coordinate onshore and offshore resources, finances, and projects. ● Participate in demo and review meetings with product owners as well as lead sprint planning and design review meetings with product owners and related teams. ● Spearheaded the implementation of Apex classes, Triggers, Integration, Lightning Components, and Visualforce Pages. ● Provided shared access across various users by sharing rules and record-level permissions and creating users, roles, public groups, and role hierarchies. ● Integrated a Bank CRM Platform using both internal and external applications, including REST and SOAP. ● Mapped existing fields from client and mainframe applications to Salesforce by utilizing in-depth knowledge of data mapping.

● Supported business logic automation by developing and deploying custom tabs, approval processes, and autoresponse rules. ● Addressed functional application needs by developing and implementing APEX Classes, APEX Triggers, and Controller and Lightning components. ● Handled the development of various Tabs, Components, Controllers, and Visualforce Pages. ● Gained extensive hands-on experience with Salesforce Lightning, including reports and dashboards for business use, Salesforce customer settings, and custom labels to use in APEX classes. ● Established validation rules, workflows, and approval processes as well as working with Process Builder. ● Performed Salesforce maintenance and administration tasks, including data cleansing, custom objects, and workflows.