Ayush R.
About Me
Senior Software Engineer with 4+ years of experience in backend and full-stack development. Proficient in System Design, Data Structures & Algorithms (DSA), and scalable architecture. Certified in System Design by GeeksforGeeks. Expert in building high-availability systems with Node.js, React, MongoDB, AWS, Redis, and RabbitMQ. Adept at solving complex engineering problems and driving performance improvements. A.R. engineered the Roberto Beach booking system for a European client, enabling reliable high-traffic operations (1000+ concurrent sessions) and processing thousands of bookings daily with real-time updates and zero downtime. Spearheaded the design and rollout of SmartAssist, an intelligent routing platform enhancing agent productivity by 50%. Integrated real-time disposition capture and dynamic query triaging, reducing escalations by 40%. Designed and developed POS loan APIs using a microservices architecture, improving data processing efficiency and loan disbursal speed by 90%. Contributed to the development of Kore.ai's SmartAssist, an Al-native Contact Center as-a-Service (CCaaS) solution designed to automate customer interactions across voice and digital channels. Specifically: Designed and developed the conversation disposition and intelligent routing module, enhancing query triaging and skill-based agent assignment. Improved query resolution efficiency by 50% by introducing context-aware disposition tagging and dynamic routing rules. Played a key role in delivering V2 of routing logic with priority-based assignment, workload balancing, and automated query classification. Resolved over 350+ bugs across multiple product components, improving platform reliability and customer adoption across large enterprise deployments. Collaborated with QA, backend, and DevOps teams to ensure high-performance delivery in production with 99.9% uptime. Contributed to the development of Mob2.0, an onboarding application built for mSwipe's MPOS (mobile point-of-sale) device, enabling on-the-go card payments. Developed a web-based registration and onboarding system with form validation, real-time input feedback, and secure file uploads for KYC documents. Integrated Razorpay's eNACH API to automate full KYC completion and implemented "Pay by Link" API to enhance payment flexibility within mSwipe's ecosystem. Designed and implemented authentication flows using token-based and OTP mechanisms for enhanced security. Built on a modular, scalable architecture using Node.js, Angular, and Docker, ensuring smooth onboarding and compliance readiness. Developed a full-featured oil booking application for Saffola, enabling seamless consumer and distributor interactions for order placement, tracking, and delivery management. Built responsive and SEO-optimized front-end using React and SCSS, ensuring smooth performance across devices and screen sizes. Integrated order modules with real-time stock visibility and dynamic pricing, allowing users to book Saffola oil products easily across multiple regions. Improved core web vitals and SEO ranking by 150%, enhancing discoverability and user engagement. Ensured scalability and maintainability through a component-driven architecture and modular service integration.
