Maykel is a Certified Scrum Master and Agile expert with 7+ years of experience leading teams, raising revenue, and cutting costs for businesses. He has a proven record of being an excellent problem-solver, building strong client and employee relationships, increasing profitability through software training, implementing new software, and meeting client requirements and deadlines.
Monitoring the Scrum processes and various Scrum meetings for clients across a broad range of industries.
Partnering closely with other cross-functional departments to work on process issues and challenges that affect customer satisfaction in project implementation.
Facilitating Scrum ceremonies, identifying and removing impediments to success, tracking progress, and recognizing opportunities for continuous improvement.
Coached the team on controlling WIP tasks and owning their own daily Scrum meetings.
Conducted Value Stream Mapping activities with PO to adjust the Kanban board to help with blocker identification, resolution, and maximized transparency.
Prepared training materials for PI Planning event and facilitated PI Planning preparation.
Coached Scrum Masters to build self-managing, high-performing teams.
Documented processes in Jira Confluence and created Confluence pipeline visualizations of Azure app migrations from Unmanaged to Managed as they flow through system.
Visualized Multi Cloud (Google, Azure, OpenStack) migration effort in a consolidated Confluence page for better transparency across the portfolio.
Created a curriculum for best practices on implementation of Agile (tooling, metrics).
Implemented Agile methodologies for a beneficial organizational change using techniques that increase collaboration, predictability, and transparency.
Facilitated the team with the required knowledge, making sure the right conversations happen alongside metrics as a big part of success factors in an Agile implementation.
A back-end development effort that required the team to extract massive amounts of data from a third-party API. Led the team through initial backlog refining, team-forming activities, facilitated Scrum ceremonies, and removed obstacles. Provided custom and detailed Epic Reports by tapping into Jira’s API for internal and external stakeholders. Reached a high-performing state as a team by delivering the project two weeks prior to the original estimated date. Client satisfaction was extremely high due to continuous involvement in the feedback cycle, which led to the reduction of "output." The project was launched successfully, leading to extending the client's contract with the company for an additional year. Additional development efforts were contracted thanks to this major success.
EPN Mobile, provided by eProcessingNetwork, allows a merchant to accept credit cards and check payments anywhere on their Android device. Led a team through initial backlog refining and team forming, facilitated Scrum ceremonies, and removed project obstacles. Worked with PO, team, stakeholders, support staff, and remote vendors to coordinate development, testing, and deployment efforts. Wrote testing documents for QA testers. An important achievement was replacing legacy iOS & Android applications with new and improved apps that are easier to maintain. Reduced the number of app support requests, compared to the legacy application, allowing the company to re-allocate personnel to QA positions.
The eProcessing Network Secure Payment Gateway allows merchants to accept credit cards and other forms of electronic payment securely. Wrote an automated testing framework with Java and TestNG using the Page Object Model in Eclipse. Wrote the testing documentation for support staff who volunteered to help with testing the web application. Deployed the new Online Terminal (2013) with no downtime and with very little impact on support call volume, increasing customer satisfaction. Reduced number of support requests, with most calls being informational rather than reporting issues/bugs.
Education
Enterprise Scale Kanban (ESK) | Kanban Management Professional
Kanban University
2022 - 2023 (1 year)
ICAgile Certified Professional – Agile Coaching
ICAgile
2018 - 2018
Introduction to Systematic Program Design - Part 1
The University of British Columbia
2013 - 2013
Certified Scrum Master
Scrum Alliance
2012 - 2012
Associate of Science (AS), Computer and Information Sciences
