Maykel is a Certified Scrum Master and Agile expert with 7+ years of experience leading teams, raising revenue, and cutting costs for businesses. He has a proven record of being an excellent problem-solver, building strong client and employee relationships, increasing profitability through software training, implementing new software, and meeting client requirements and deadlines.
Monitoring the Scrum processes and various Scrum meetings for clients across a broad range of industries.
Partnering closely with other cross-functional departments to work on process issues and challenges that affect customer satisfaction in project implementation.
Facilitating Scrum ceremonies, identifying and removing impediments to success, tracking progress, and recognizing opportunities for continuous improvement.
Guided teams, product leadership, and the organization in embracing flow-centric methodologies to amplify efficiency and value delivery.
Collaboratively mapped the value stream, resulting in Kanban board enhancements that promote transparency and expedite blocker resolution.
Delivered enterprise-level Kanban coaching, facilitating strategic roadmapping activities to align teams with long-term objectives.
Coached the team on controlling WIP tasks and owning their own daily Scrum meetings.
Conducted Value Stream Mapping activities with PO to adjust the Kanban board to help with blocker identification, resolution, and maximized transparency.
Prepared training materials for PI Planning event and facilitated PI Planning preparation.
Collaborated with Agile Coach & Product Owner on infrastructure and Platform team Kanban training facilitation and subsequent implementation.
Coached the DevOps leadership team (PO, Lead) on outcome-based thinking (behavior change) to maximize ROI of the features defined in the backlog.
Coached the SAP team on flow-based metrics and advantages and introduced OKR's to the SAP management.
Coached Scrum Masters to build self-managing, high-performing teams.
Documented processes in Jira Confluence and created Confluence pipeline visualizations of Azure app migrations from Unmanaged to Managed as they flow through system.
Visualized Multi Cloud (Google, Azure, OpenStack) migration effort in a consolidated Confluence page for better transparency across the portfolio.
Working with a nonprofit organization to organize software delivery processes.
Using a combination of Agile methodologies that are customized to optimize flow of value to volunteers.
Striving to reduce the amount of developer volunteer time invested into process execution.
Worked on an AWS cloud migration project and partnered with the PO for team kickoff activities related to backlog elaboration.
Facilitated and coached the team on Scrum events, product vision, and backlog elaboration.
Led retrospective meetings emphasizing continuous improvement and worked with leadership to remove organizational impediments.
Guided a team of globally distributed coaches through various stages of team development toward becoming a ‘high-performing’ team.
Led a Scrum team through P.I. Planning (SAFe), breaking features into estimable stories for the following quarter.
Coached a team of Agile coaches to transform ExxonMobil to become more agile.
Created a curriculum for best practices on implementation of Agile (tooling, metrics).
Implemented Agile methodologies for a beneficial organizational change using techniques that increase collaboration, predictability, and transparency.
Facilitated the team with the required knowledge, making sure the right conversations happen alongside metrics as a big part of success factors in an Agile implementation.
Guided two development teams toward a high-performing state to deliver a critical Epic/Feature.
Achieved retention of a most valued client by accomplishing a high customer grade of satisfaction.
Ensured that the project is progressing smoothly and that every team member has tools to get their work done efficiently.
Managed Salesforce implementation, partner software integration, and Office 365 migration projects.
Automated key time-consuming tasks using Python, allowing staff members to concentrate on other value-generating activities.
Served as a Salesforce administrator, creating tools like easy-to-use dashboards, intelligent workflows, and apps for company projects.
Coordinated two successful production releases for two Fortune 50 companies.
Executed release activities for staging and production environments, ensuring client satisfaction through delivery teams.
Managed the implementation and release processes for code through development, test, and production environments.
Implemented Scrum from scratch and installed QA practices that made full use of automation.
Delegated tasks and ensured the team was working on the right tasks at the right time.
Worked closely with the product owner to ensure epics and stories are translated into actionable tasks for the team.
Led a successful back-end development project, extracting massive amounts of data from third-party API and delivering two weeks ahead of schedule.
Increased client satisfaction through continuous involvement in the feedback cycle, which also led to a reduction of output.
The project success led to contract extension with the client for an additional year, and contracting of additional development projects.
Led a team in refining initial backlog and team formation, facilitating Scrum ceremonies, and removing project obstacles for EPN Mobile by eProcessingNetwork.
Coordinated between team, stakeholders, support staff and remote vendors for development, testing, and deployment efforts. Also wrote testing documents for QA testers.
Successfully replaced legacy iOS & Android apps with user-friendly versions, leading to a reduction in app support requests and enabling company to shift personnel to QA roles.
Developed a secure payment gateway for eProcessing Network, enabling merchants to securely accept electronic payments
Implemented an automated testing framework using Java, TestNG, and the Page Object Model, along with the creation of testing documentation
Successfully deployed the new online terminal with minimal downtime and impact on support call volume, subsequently reducing the number of support requests and increasing customer satisfaction
