Vivek is a Senior Engineer with 12+ years of enterprise-grade experience in delivering quality solutions and promoting code standards and best practices on projects. He works with modern DevOps patterns and tools to increase automation, agility and quality of delivery processes - monitoring, maintaining, supporting, implementing CI/CD and handling deployments on varying infrastructure and services to the cloud.
Worked on the project as a maintenance engineer providing technical resolutions for 500+ issues reported on the platform - delivering updates to different components and implementing code fixes on solutions. Developed new features, integrated REST APIs for mobile devices, worked on optimizations and enhanced end-to-end testing on the project.
Kayako is a help desk software for personal and connected customer service. Provided solutions to resolve 200+ complex issues reported - handling component updates, bug fixes on the Kayako API for desktop and mobile apps, deploying new features and implementing unit tests on solutions.
Designed, built and implemented the Vault Exchange application from scratch - working on the scrapping module for 30+ stock exchanges in Africa and delivering the core application using WordPress and BuddyPress. Handled XML API integrations on 3rd-party apps and managed web server tasks with < 99% downtime.
Education
Bachelor of Engineering in Electronics and Communication